Field Service Engineer - Liebherr Rental

Liebherr Group; England; On-site; GBP 32,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Ongoing training & development

Job summary

Liebherr Group in the United Kingdom is seeking a proactive Field Service Engineer with strong technical expertise in heavy plant, construction equipment, or similar machinery. You will carry out inspections, servicing, diagnostics, maintenance, repairs and commissioning to maximise machine availability and minimise customer downtime.

The ideal candidate has fault-finding and diagnostic skills across mechanical, hydraulic and electrical systems, and can work independently at customer sites.

Qualifications

• NVQ Level 3 or equivalent required.
• Proven fault-finding and diagnostic skills.
• Experience with mechanical, hydraulic and electrical systems.
• Customer-facing experience and strong communication skills.

Responsibilities

• Carry out inspections, servicing, diagnostics, commissioning, maintenance and repairs on machinery and equipment at customer sites, and within the depot when required.
• Diagnose faults accurately and implement effective repairs to minimise downtime and maximise customer productivity.
• Commission machines and attachments, complete handovers, and ensure commissioning documentation is accurate.
• Develop and maintain strong relationships with customers, operators, and maintenance personnel, providing a professional service.
• Identify developing faults, wear trends and maintenance needs, recommending preventative actions.

Skills

Fault finding

Diagnostics

Hydraulic systems

Electrical systems

Mechanical skills

Customer service

IT literacy

Report writing

Education

NVQ Level 3

Job description

We are seeking a proactive and customer-focused Field Service Engineer with strong technical expertise in heavy plant, construction equipment, or similar machinery. The successful candidate will be responsible for carrying out inspections, servicing, diagnostics, maintenance, repairs, and commissioning activities while ensuring maximum machine availability and minimising customer downtime.

The ideal candidate will have proven fault-finding and diagnostic skills, a strong understanding of mechanical, hydraulic and electrical systems, and the ability to work independently at customer sites. They will be an excellent communicator who can build lasting customer relationships, provide technical advice, identify developing defects, and recommend preventative maintenance solutions to enhance equipment reliability.

Candidates should demonstrate a strong commitment to health and safety, quality standards, and continuous improvement, whilst maintaining high professional standards and representing the Liebherr brand positively at all times.

Your Responsibilities

• Carry out inspections, servicing, diagnostics, commissioning, maintenance and repairs on machinery and equipment at customer sites, and within the depot when required.


• Accurately diagnose faults and implement effective repairs to minimise machine downtime and maximise customer productivity.


• Commission machines and attachments, complete customer handovers, deliver basic operator familiarisation, and ensure all commissioning documentation is completed accurately.


• Develop and maintain strong working relationships with customers, operators, supervisors and maintenance personnel, providing a professional and responsive service.


• Proactively identify developing faults, wear trends and maintenance requirements, providing recommendations to prevent breakdowns and improve equipment reliability.


• Identify housekeeping, contamination, operational and maintenance issues that may impact machine performance, and offer practical solutions to reduce unplanned downtime.


• Produce detailed inspection and service reports, clearly outlining findings, recommended corrective actions and opportunities to improve equipment performance.


• Ensure all work is completed in accordance with manufacturer specifications, company procedures and industry best practices.


• Process warranty and return parts correctly, ensuring they are cleaned, packaged and labelled to the required standard.


• Work collaboratively with depot-based support teams and provide assistance to fellow engineers as required.


• Maintain a safe working environment by complying with all health, safety and environmental policies and procedures.


• Conduct customer courtesy visits and proactive fleet inspections to identify potential issues, prevent failures and improve machine availability.


• Contribute to continuous improvement initiatives that enhance operational efficiency, service delivery and the overall customer experience.


• Maintain exceptional standards of professionalism, including personal presentation, company vehicle condition and equipment care, while acting as a positive ambassador for the Liebherr brand at all times.

Your Profile

The successful candidate will ideally possess:

• Recognised engineering apprenticeship to NVQ Level 3 (or equivalent).


• Experience in a Field Service Engineer, Plant Fitter or similar engineering role.


• Proven fault-finding, maintenance and repair experience on mechanical, hydraulic and electrical systems.


• Experience working in a customer-facing environment.


• Good IT literacy and ability to complete reports accurately.

What we Offer

• The opportunity to join a globally recognised, industry-leading manufacturer renowned for innovation, quality, and engineering excellence.


• A stable, secure, and supportive working environment with opportunities for long-term career development.


• Competitive salary and comprehensive benefits package.


• Ongoing training, professional development, and opportunities to enhance your skills and knowledge.


• The chance to work as part of a collaborative and customer-focused team dedicated to delivering exceptional service.