Field Service Engineer – Leicester

Opcare; Leicester; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Company van provided

On-call bonus

Holiday 33 days + 38 with service

Professional development and training

Enhanced family leave and pay

Refer a Friend incentive

Job summary

AM Healthcare Group in Leicester is seeking a practical Field Service Engineer to repair and maintain manual and powered wheelchairs, both in our workshop and in patients' homes, schools and community settings. You’ll keep precise service records and support clinical and technical teams.

You will diagnose faults, perform repairs, and carry out basic programming, with a focus on safety and customer service. DBS checks apply, driving licence required and company van provided.

Qualifications

• Full UK driving licence is required.
• Willingness to undergo DBS check; appointment subject to satisfactory outcome.
• A relevant engineering, mechanical or technical qualification would be advantageous.

Responsibilities

• Diagnose and repair manual and powered wheelchairs, fitting components as needed.
• Provide support in homes, schools and community settings and in the workshop.
• Carry out basic programming and diagnostics on powered wheelchairs.
• Check equipment for safety and readiness prior to delivery or fitting.
• Load/unload equipment and manage van stock levels safely.
• Maintain accurate service, repair and administration records.
• Communicate professionally with patients, carers and colleagues.
• Participate in out-of-hours emergency repair service.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independent working

Manual handling safety

Learning new tech

Engineering/technical background

Wheelchairs/mobility equipment

Education

No formal technical qualification required

Literacy and numeracy good

Job description

We are looking for a practical, customer-focused Field Service Engineer to join our Leicester team. This is an opportunity to make a genuine difference by helping people who rely on mobility equipment to remain safe, independent and confident in their daily lives.

You will provide responsive, high-quality repair and maintenance support for manual and powered wheelchairs, working both in our dedicated workshop and in patients’ homes, schools and community settings. Alongside your practical work, you will keep clear and accurate service records to ensure every job is managed safely and professionally.

What You’ll Do

• Assess and diagnose faults on manual and powered wheelchairs, completing appropriate repairs, adjustments and the fitting of components or accessories.
• Provide support in patients’ homes, schools and community settings, as well as in our dedicated workshop.
• Carry out basic programming and diagnostics on powered wheelchairs.
• Check equipment before delivery or fitting to ensure it is safe, functional and ready for use, seeking guidance from senior clinical or technical colleagues where required.
• Load and unload equipment safely and maintain appropriate van stock levels.
• Complete accurate and timely service, repair and administration records to support the clinical and technical teams.
• Communicate professionally with patients, carers, families, colleagues and other stakeholders.
• Participate in the out-of-hours emergency repair service.

What We’re Looking For

• A strong commitment to customer service, with a professional, respectful and diplomatic approach.
• Clear and confident communication skills, with the ability to build positive working relationships across teams.
• Practical problem-solving skills and the confidence to use a range of basic tools safely.
• Good attention to detail and the ability to maintain accurate records.
• The ability to work independently, organise a mobile workload and ask for support when needed.
• The ability to undertake the manual-handling requirements of the role safely, with reasonable adjustments where appropriate.
• A positive approach to learning and developing new technical skills.
• Previous experience in an engineering, mechanical, electrical, maintenance or other practical technical role.
• Experience working with wheelchairs or other mobility or medical equipment in a technical capacity.

Qualifications

No formal technical qualification is essential. However, you should have a good standard of literacy and numeracy. A relevant engineering, mechanical or technical qualification would be advantageous.

In addition, candidates must have:

• A full UK driving licence.
• Willingness to undergo an Enhanced Disclosure and Barring Service (DBS) check. Appointment will be subject to a satisfactory outcome.

What We Offer

• Salary of £26,000–£29,000 per annum, depending on experience, plus an on-call bonus.
• Holiday allowance starting at 33 days, inclusive of bank holidays, increasing to 38 days with length of service.
• Company van provided for business use.
• Ongoing professional development and technical training opportunities.
• Enhanced family leave and pay.
• Refer a Friend incentive scheme.

Why Join Us?

At AM Healthcare Group, our work helps people who rely on mobility and accessibility solutions live more independently. As part of an international group of companies, you will join colleagues who are committed to delivering innovative products, responsive services and a positive experience for every person we support.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

Eligibility to Work in the UK

Applicants must have the right to work in the UK at the time of application. We are unable to provide visa sponsorship for this role.

21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL, United Kingdom