Service Engineer

Home Recruitment Ltd; Basingstoke; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

New Company van

Full product and technical training

Varied and interesting field-basedwork

Autonomy and responsibility

Rewarding work that makes a difference

Job summary

Home Recruitment Ltd is seeking a Service Engineer to service, repair and adapt powered wheelchairs used by adults and children with complex needs. You will visit customers in homes, schools and clinical settings, diagnosing faults and carrying out safety checks.

Training and career development are provided. The role blends mechanical and electrical engineering with direct customer support, requiring independent field work, strong organisation and clear communication with healthcare

Qualifications

• Hands-on servicing, repairing or maintaining electromechanical equipment.
• Practical, methodical and logical approach to problem solving.
• Confidence working independently in the field and managing your workload.
• Strong organisation, time management and journey planning skills.
• Ability to prioritise workloads during urgent breakdowns or changing customer needs.
• Patient, empathetic and professional when visiting customers’ homes.
• Good Microsoft Office skills and confidence using digital service-management systems.
• Strong attention to detail and accurate record-keeping.
• Self-sufficient yet collaborative team player.

Responsibilities

• Service and repair powered wheelchairs.
• Diagnose mechanical, electrical and electronic faults.
• Complete safety checks and pre-delivery inspections.
• Programme and test electronic control systems.
• Replace components such as batteries, tyres, actuators and controls.
• Visit customers in homes, schools, workplaces and clinical settings.
• Explain technical work clearly to customers, families and healthcare professionals.
• Complete service reports and manage appointments.
• Develop practical solutions when standard equipment is not suitable.
• Attend specialist product training, including occasional overseas training.

Skills

Hands-on servicing

Fault diagnosis

Independent field work

Organisation & planning

Prioritisation under breakdowns

Empathetic customer interaction

Microsoft Office

Record-keeping

Team player

Tools

Diagnostic tools

Microsoft Office

Digital service-management systems

Job description

A sector you may never have considered. A job where your engineering skills genuinely change lives.

We are looking for a Service Engineer to work with advanced powered wheelchairs used by adults and children with complex physical needs.

You will service, repair and adapt specialist equipment both in the workshop and at customer locations. This varied, hands‑on role combines mechanical and electrical engineering, fault‑finding and direct customer support.

If you have worked in automotive engineering, medical equipment, electronics, field service, powered access, plant machinery or another electro‑mechanical environment, your skills may transfer well.

Responsibilities

• Service and repair powered wheelchairs.


• Diagnose mechanical, electrical and electronic faults.


• Complete safety checks and pre‑delivery inspections.


• Programme and test electronic control systems.


• Replace components such as batteries, tyres, actuators and controls.


• Make adjustments and modifications to meet individual customer needs.


• Visit customers in their homes, schools, workplaces and clinical settings.


• Explain technical work clearly to customers, families and healthcare professionals.


• Complete service reports and manage your appointments.


• Help develop practical solutions when standard equipment is not suitable.


• Attend specialist product training, including occasional overseas training.

Required Skillset

• Hands‑on experience servicing, repairing or maintaining electromechanical equipment and be confident using diagnostic tools to identify faults.


• A practical, methodical and logical approach to problem solving


• Confidence working independently and managing your own workload in the field


• Strong organisation, time management and journey‑planning skills


• The ability to prioritise workloads and adapt plans when urgent breakdowns or changing customer requirements arise


• A patient, empathetic and professional approach when working in customers’ homes, including with elderly or vulnerable individuals and their families


• Good Microsoft Office skills and confidence using digital service‑management systems


• Strong attention to detail and accurate record‑keeping


• A self‑sufficient approach, while also being a supportive and collaborative team player

What\'s on Offer

• New Company van


• Full product and technical training


• Varied and interesting field‑based work


• A high level of autonomy and responsibility


• Enjoyable, rewarding work that makes a genuine difference to people\'s lives