Field Service Engineer

WEL Group; Washington; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Company van provided

Fuel card

Tools and work equipment provided

Company uniform

Handheld device for recording jobs

Manufacturer training

Job summary

WEL Group is seeking a Field Service Engineer to service wheelchair users across the North East. The role requires diagnosing and repairing faults in manual and powered wheelchairs, with full training provided.

A valid UK driving licence and a hands-on attitude are essential, as you will work on-site and manage parts, records and safety checks. Permanent after training with full company support and a Tuesday–Friday?

Qualifications

• Practical and hands-on approach with interest in learning technical skills.
• Good practical and mechanical ability and willingness to learn basic electrical fault-finding.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose and repair faults on manual and powered wheelchairs.
• Work with mechanical, electrical and electronic components including motors, batteries, controllers, wiring, brakes, castors and tyres.
• Carry out planned maintenance and safety checks.
• Attend urgent and emergency repairs when required.
• Fit and adjust replacement components and accessories.
• Keep accurate records of work completed using a handheld tablet.
• Manage stock of parts within the company vehicle and request replacement parts when required.
• Carry out daily vehicle checks and follow all health and safety procedures.
• Communicate professionally with service users, families and healthcare professionals.
• Work independently while managing daily workload and prioritising urgent repairs.

Skills

Mechanical aptitude

Electrical fault finding

Customer service

Time management

Independent worker

Tools

Tablet usage

Smartphone usage

Job description

Location: Washington, Tyne & Wear

Area: North East – including Durham, Teesside, Northumberland, Newcastle, South Tyneside and wider Tyne & Wear

Hours: Monday–Friday, 8:00am–4:00pm

Pay: £13 PH

Job Type: Temporary to Permanent

Start Date: ASAP

Company Van Provided

We are currently recruiting for Field Service Engineers to join a specialist healthcare service supporting wheelchair users across the North East. This is a fantastic opportunity for someone who is practical, hands‑on and enjoys fixing things, with full training provided.

Key Responsibilities

• Diagnose and repair faults on manual and powered wheelchairs.
• Work with mechanical, electrical and electronic components including motors, batteries, controllers, wiring, brakes, castors and tyres.
• Carry out planned maintenance and safety checks.
• Attend urgent and emergency repairs when required.
• Fit and adjust replacement components and accessories.
• Keep accurate records of work completed using a handheld tablet.
• Manage stock of parts within the company vehicle and request replacement parts when required.
• Carry out daily vehicle checks and follow all health and safety, infection control and decontamination procedures.
• Communicate professionally and respectfully with service users, families, carers and healthcare professionals.
• Work independently while managing your daily workload and prioritising urgent repairs.

About You

We are looking for someone with a practical and hands‑on approach who enjoys working with tools and figuring out how things work. Previous engineering experience is not essential, as full training will be provided, but you should have a genuine interest in learning and developing your technical skills.

You will ideally have experience in a mechanical, electrical, vehicle, maintenance or repair‑based environment, although practical experience gained through hobbies or DIY will also be considered.

You will need:

• A full UK driving licence held for at least 2 years.
• No more than 6 points and no major driving endorsements.
• Good practical and mechanical ability.
• A willingness to learn basic electrical fault‑finding.
• Good communication and customer service skills.
• The ability to work independently and manage your own time.
• Confidence using a smartphone or tablet.
• A professional, patient and reassuring manner when dealing with vulnerable adults, children and families.
• The ability to lift, kneel and handle equipment safely.
• Flexibility to join an out‑of‑hours on‑call rota once fully trained, approximately 1 week in 9.

Previous Experience

Experience in any of the following areas would be beneficial:

• Mechanical or electrical engineering
• Vehicle maintenance or vehicle technician work
• Bicycle or e‑bike mechanics
• Tyre fitting or fast‑fit
• Maintenance or facilities
• Handyperson work
• Mobility equipment or mobility scooters
• Warehouse or delivery work with strong practical skills
• Engineering or motor vehicle apprenticeships
• Military or service backgrounds
• Healthcare or community equipment

What's Included

• Full training provided.
• Company van and fuel card.
• Tools and work equipment provided.
• Company uniform.
• Handheld device for recording jobs.
• Manufacturer training on powered wheelchairs.
• Monday–Friday working hours, 8:00am–4:00pm.
• Opportunity to become permanent after 12 weeks.
• Out‑of‑hours on‑call rota once fully trained, approximately 1 week in 9.
• On‑call allowance and overtime available.

This is an excellent opportunity for someone looking to develop a long‑term career in a practical engineering rolewhile working in a service that makes a genuine difference to people's day‑to‑day lives.