Field Service Engineer – Kiosk Systems & Tech Support

Pyramid8; Welwyn Garden City; On-site; GBP 28,000 - 42,000; Full time

Job summary

Pyramid8 invites applications for a multi-skilled field service engineer to join the production and engineering team. The role covers installation, configuration, maintenance, and servicing of self-service kiosks across the UK, with some travel and overnight stays.

The ideal candidate will have experience in a similar role, strong troubleshooting skills in mechanical and/or electrical systems, excellent communication and customer service abilities, and a full UK driving licence.

Qualifications

• Experience in a similar role is desirable.
• Strong mechanical and/or electrical troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage time effectively.
• Full UK driving licence.

Responsibilities

• Install, configure, and maintain equipment and ticket kiosks across a wide area.
• Perform routine maintenance and emergency repairs.
• Diagnose and resolve technical issues efficiently.
• Provide on-site training and technical support to clients.
• Maintain accurate parts and service records and documentation.
• Communicate effectively with clients, support teams, and management.
• Ensure compliance with health and safety regulations.
• Represent the company in a professional and courteous manner.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Communication

Customer service

Time management

Driving licence

Education

NVQ Level 3 or equivalent in Engineering/Electronics

Job description

Pyramid8 invites applications for a multi-skilled field service engineer to join the production and engineering team. The role covers installation, configuration, maintenance, and servicing of self-service kiosks across the UK, with some travel and overnight stays.

The ideal candidate will have experience in a similar role, strong troubleshooting skills in mechanical and/or electrical systems, excellent communication and customer service abilities, and a full UK driving licence.