Service Engineer

Pyramid8; Welwyn Garden City; On-site; GBP 28,000 - 42,000; Full time

Job summary

Pyramid8 invites applications for a multi-skilled field service engineer to join the production and engineering team. The role covers installation, configuration, maintenance, and servicing of self-service kiosks across the UK, with some travel and overnight stays.

The ideal candidate will have experience in a similar role, strong troubleshooting skills in mechanical and/or electrical systems, excellent communication and customer service abilities, and a full UK driving licence.

Qualifications

• Experience in a similar role is desirable.
• Strong mechanical and/or electrical troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage time effectively.
• Full UK driving licence.

Responsibilities

• Install, configure, and maintain equipment and ticket kiosks across a wide area.
• Perform routine maintenance and emergency repairs.
• Diagnose and resolve technical issues efficiently.
• Provide on-site training and technical support to clients.
• Maintain accurate parts and service records and documentation.
• Communicate effectively with clients, support teams, and management.
• Ensure compliance with health and safety regulations.
• Represent the company in a professional and courteous manner.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Communication

Customer service

Time management

Driving licence

Education

NVQ Level 3 or equivalent in Engineering/Electronics

Job description

Due to company growth and winning a new contract, an excellent opportunity has arisen to join the production and engineering team at one of the UK's leading manufacturers of touch screen kiosks providing kiosk hardware and bespoke software solutions.

They supply both private and public sector organisations and each year have expanded their product range and customer base.

Due to this continued growth they are now looking to recruit multi-skilled engineers who will be involved in the manufacture, installation and servicing of their complete product range of self-service electronic solutions.

This varied role covers a wide range of duties, giving the successful applicant the opportunity to be fully involved in many aspects of the business to include:

• Install, configure, and maintain equipment and ticket kiosks across a wide area.
• Perform routine maintenance and emergency repairs.
• Diagnose and resolve technical issues efficiently.
• Provide on-site training and technical support to clients.
• Maintain accurate parts and service records and documentation.
• Communicate effectively with clients, support teams, and management.
• Ensure compliance with health and safety regulations.
• Represent the company in a professional and courteous manner.

Skills, Knowledge & Experience

• Experience in a similar role is desirable.
• Strong mechanical and/or electrical troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage time effectively.
• Full UK driving licence.

Qualifications

• NVQ Level 3 or equivalent in Engineering, Electronics, or a related field or relevant experience in a similar role.

The working week is 40 hrs Monday to Friday between 07:00-19:00 hrs with overtime available as the position demands, some travel and overnight stays may be involved.

This is an opportunity to gain lots of new experience and boost your career with a fast growing company which always seeks to promote from within