Field Service Engineer – Ipswich (Company Vehicle, Full Training)

Glory Global; Ipswich; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Company Car

Pension

Private medical insurance

Dental insurance

Life assurance

Employee assistance programme

Wellbeing events

Discount portal

Job summary

Glory Global in the United Kingdom is seeking a Field Service Engineer to protect and repair customer technology across Ipswich and surrounding areas. You’ll perform electro‑mechanical repairs, Windows‑based diagnostics, and basic networking on customer sites, working independently from day one with a company car and full training provided.

Key duties include planned maintenance, installations and upgrades, and urgent issue response while maintaining SLAs.

Qualifications

• Proven field service experience in a customer environment.
• Strong fault-finding ability across electro‑mechanical systems.
• Full UK driving licence.
• Networking competence: LAN/Ethernet, IP addressing, connectivity checks.
• Excellent customer service and communication skills.

Responsibilities

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time‑critical issue.
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks to access device interfaces and confirm communications.
• Repair and maintain electro‑mechanical systems and components.
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Escalate effectively with evidence, logs and fault context to technical support.

Skills

Windows diagnostics

Customer service

Time management

Tools

Networking basics

Laptop diagnostics

Job description

Glory Global in the United Kingdom is seeking a Field Service Engineer to protect and repair customer technology across Ipswich and surrounding areas. You’ll perform electro‑mechanical repairs, Windows‑based diagnostics, and basic networking on customer sites, working independently from day one with a company car and full training provided.

Key duties include planned maintenance, installations and upgrades, and urgent issue response while maintaining SLAs.