Field Service Engineer – Hydration Tech, Flexible Hours

Zip Water UK; Aylesbury; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Life assurance

Company pension

Company van, fuel cards & parking

PPE, tools & company uniform

Flexible working schedule

Employee rewards & discount platform

Enhanced maternity, paternity & grandk

Job summary

Zip Water UK is seeking a field service engineer to work in the field teams, delivering exceptional customer experiences on every job. You’ll receive six weeks of City & Guilds induction and ongoing on-the-job training to build your skills for Zip water solutions.

Promoting Zip products and HydroCare services on site, you’ll advise customers on hydration solutions and aim for the first-time fix. You’ll complete admin tasks in line with business requirements.

Qualifications

• Technical understanding and a background focused on repairs and fault finding.
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked.
• Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential.
• Plumbing or electrical qualification
• UK Driving license
• Previous experience of fault diagnostics
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.

Responsibilities

• Work independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results.
• 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to achieve your goals.
• Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements.
• Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
• Complete administration procedures in line with business requirements.

Skills

UK Driving license

Technical background

Problem solving

Customer service

Fault diagnostics

Willingness to learn

Education

Plumbing or electrical qualification

Job description

Zip Water UK is seeking a field service engineer to work in the field teams, delivering exceptional customer experiences on every job. You’ll receive six weeks of City & Guilds induction and ongoing on-the-job training to build your skills for Zip water solutions.

Promoting Zip products and HydroCare services on site, you’ll advise customers on hydration solutions and aim for the first-time fix. You’ll complete admin tasks in line with business requirements.