Field Service Engineer - Heating Appliances

Acorn by Synergie; Birmingham; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Company van

Laptop or tablet

Mobile phone

Job summary

Acorn by Synergie is recruiting a Field Service Engineer - Heating Appliances to service, repair and warranty-heating units in customer homes and showrooms across a designated area. You will travel nationwide, with overnight stays as needed, and manage your workload with company support and equipment.

The role offers a Monday–Friday 8:30am–5pm schedule, a fully equipped company van, laptop/tablet and mobile phone, and clear opportunities to apply technical expertise while delivering strong

Qualifications

• Experience servicing or repairing heating appliances in a field-based role.
• Full UK driving licence.
• Strong customer service and face-to-face communication skills.
• Professional fault-finding and problem-solving abilities.
• Good IT and record-keeping skills.

Responsibilities

• Carry out warranty repairs, annual servicing and maintenance of heating appliances.
• Diagnose faults and resolve issues to achieve first-time fix.
• Service and repair appliances in customer homes and showrooms.
• Identify chargeable repairs and explain costs to customers.

Skills

Field-based experience

Customer service

Fault finding

Driving licence

Education

Gas Safe registration or LPG/HETAS advantageous

CCN1/HTR1/CPA1 advisable

Tools

IT literacy/record-keeping

Job description

Field Service Engineer - Heating Appliances | Heating Engineer | Gas Appliance Service Engineer

£37,852 per annum | Monday-Friday, 8:30am-5pm | Nationwide travel | Overnight stays of up to 4 nights per week

Introduction

Acorn by Synergie is recruiting on behalf of an established UK manufacturer for an experienced Field Service Engineer - Heating Appliances.

This is an excellent opportunity for a technically skilled Heating Engineer seeking a varied, field-based role with the independence to manage their own workload and access to fully equipped company equipment.

You will travel to customer homes and retailer showrooms to service, repair and carry out warranty work on gas, electric and solid fuel heating appliances. The role covers a designated area and involves nationwide travel, including overnight stays of up to four nights per week.

What We Offer

• A salary of £37,852 per annum.
• Monday to Friday working hours, 8:30am-5pm.
• A fully equipped company van.
• A company laptop or iPad and mobile phone.
• An independent, varied role where you can use and develop your technical expertise.

Key Duties

• Carry out warranty repairs, annual servicing and maintenance of heating appliances.
• Diagnose faults and resolve technical issues efficiently, aiming to achieve a first-time fix.
• Service and repair appliances in customer homes and retailer showrooms.
• Identify chargeable repairs and servicing, explain costs to customers and take payments where required.
• Complete accurate service reports and provide technical feedback.
• Ensure all work complies with relevant safety and regulatory requirements.
• Maintain the company vehicle and equipment in good condition.
• Deliver professional customer service while working independently across your designated area.

Requirements

• Experience servicing or repairing heating appliances, or comparable equipment, in a field-based role.
• A full UK driving licence.
• Strong customer service and face-to-face communication skills.
• A professional and practical approach to fault-finding and problem-solving.
• Good IT and record-keeping skills.
• Flexibility to travel nationwide and stay away from home when required.
• Relevant qualifications such as CCN1, HTR1, CPA1 and LPG certification are highly desirable.
• Gas Safe registration and OFTEC or HETAS qualifications would also be advantageous.
• Candidates with suitable heating industry experience will also be considered.