Field Service Engineer (Gas / Electric / Solid Fuel)

Ernest Gordon Recruitment; Coventry; On-site; GBP 37,000 - 38,000; Full time

Benefits offered by this job

Van

Laptop

iPad

Pension

24 days holiday

Training

Job summary

Original Equipment Manufacturer in Coventry seeks a Field Service Engineer to service Gas, Electric and Solid Fuel heating appliances across the region. You will diagnose faults, perform warranty and annual service work, and contribute to customer satisfaction with a professional approach.

The role requires on-site fieldwork, travel, and the ability to upsell service work. Training and certification to work with solid fuel appliances are provided, with a competitive package including a company

Qualifications

• CCN1, CONGLP1, CPA1 and GASSAFE qualifications or experience.
• Experience within the heating industry or servicing comparable equipment.
• Happy to travel.

Responsibilities

• Complete warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.
• Diagnose faults and repair appliances in a timely and cost-effective manner.
• Ambassador for the company with a professional, courteous approach when dealing with customers.
• Carry out service and warranty calls professionally, timely and accurately, resolving issues on the first visit.
• Identify whether issues are due to manufacturing fault or installation/user fault.
• Upsell chargeable service work whilst on site and take payment using supplied terminals.

Skills

CCN1

CONGLP1

CPA1

GASSAFE

Heating industry experience

Tools

None

Job description

Field Service Engineer (Gas / Electric / Solid Fuel)

Working with Original Equipment Manufacturer

£37,000 – £38,000 + Overtime (OTE £45k++) + 24 days holiday + Van + Laptop + iPad + Pension + Training

Full Training and Certification to Work with Solid Fuel appliances

Coventry & West Midlands

Are you a Field Service Engineer looking for a new and exciting challenge with a well-established Original Equipment Manufacturer?

Do you have experience working with heating appliances or have experience servicing similar equipment in the field?

Would you like to work for an established and growing manufacturer that values its employees with a proven track record of developing and promoting new staff who are investing in continuous improvement and driving innovation?

Reporting directly to the Customer Services Manager, you will work closely with the Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.

The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.

The role:

• To be an ambassador for the company, creating a professional and courteous approach when dealing with customers


• To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit


• To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault


• To upsell chargeable service work whilst on site and take payment using the supplied payment terminals

The person:

• CCN1, CONGLP1, CPA1 and GASSAFE qualifications or experience


• Experience within the heating industry or servicing comparable equipment


• Happy to travel

Keywords: Field Service Engineer, Heating Engineer, Gas Engineer, Heating Appliance Engineer

BBBH27645

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.