Field Service Engineer in Lakenham

Energy Jobline ZR; Norwich; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Life assurance

Company vehicle

Pension

23 days leave

Volunteer days

Training & development

Diverse heating tech exposure

Field role

Job summary

Energy Jobline ZR is seeking a Field Service Engineer for Home Heating Systems (Oil & Gas) to service, commission, survey and repair domestic heating devices across the Hertfordshire area. Location: East of England. Salary: £43,000.

Full-time, Monday–Friday with some Saturdays as required. Extensive travel with occasional overnight stays. You must have proven hands-on experience with oil-fired or gas heating systems and a full UK driving licence.

Qualifications

• Hands-on experience with domestic home heating systems.
• Experience with Oil-Fired or Gas heating systems.
• Strong fault-finding and diagnostic skills.
• Experience servicing, repairing, commissioning or installing domestic heating appliances.
• Ability to work independently and manage your own workload and diary.
• Excellent customer service and communication skills.
• Full UK driving licence.
• OFTEC Gas Safe/Unvented qualifications or relevant heating/plumbing qualifications.

Responsibilities

• Attend customer sites to diagnose and repair products covered by warranty.
• Carry out site surveys, installations and commissioning of heating products when required.
• Provide technical advice and support to customers, installers and commissioning engineers.
• Assist with diagnosis and resolution of technical and installation issues.
• Deliver a high level of customer service and promote customer satisfaction.
• Manage your own diary, considering local and logistical requirements.
• Complete technical administration, reports and correspondence accurately.
• Identify recurring issues and report trends to the Field Service Manager.
• Carry out on-site and in-house training and assessments when required.
• Identify potential sales opportunities and refer leads to the Area Sales Manager.
• Recommend training to engineers or installers where gaps are identified.
• Maintain up-to-date knowledge of legislation, regulations and best practice.

Skills

Fault-finding

Customer service

Driving licence

Independent working

Job description

Job DescriptionField Service Engineer – Home Heating Systems (Oil & Gas) Location: East of England Salary: £43,000 Employment Type: Full-time, Monday - Friday, Some Saturdays are required. Are you an experienced Heating Engineer looking for your next challenge? We are looking for an experienced and dedicated Field Service Engineer to join our team, providing technical support, servicing, commissioning, surveying and repair services across the Hertfordshire area. IMPORTANT: Candidates MUST have proven professional experience working with domestic home heating systems, specifically Oil-Fired or Gas heating systems. This is an essential requirement for the role. Candidates without hands-on experience in domestic oil or gas heating systems will not be considered. You will be joining an experienced technical team supporting customers, installers and engineers across a range of heating technologies. Full training will be provided on our wider product range, including air source heat pumps, biomass, solar thermal, smart controls and unvented cylinders. The Role As a Field Service Engineer, you will be responsible for attending customer sites, carrying out warranty repairs, commissioning and surveying products, and providing technical advice and support to customers, installers and fellow engineers. The role will involve a substantial amount of daily driving, with overnight stays required from time to time.

Key Responsibilities

• Attend customer sites to diagnose and repair products covered by the manufacturer's warranty.
• Carry out site surveys, installations and commissioning of heating products when required.
• Provide technical advice and support to customers, installers and commissioning engineers.
• Assist with the diagnosis and resolution of technical and installation issues.
• Deliver a high level of customer service and promote customer satisfaction throughout the business.
• Manage your own diary effectively, taking into account local and logistical requirements.
• Complete technical administration, reports and correspondence accurately and promptly Identify recurring technical and service issues and report trends or concerns to the Field Service Manager.
• Carry out on-site and in-house training and assessments when required.
• Identify potential sales opportunities and refer appropriate leads to the Area Sales Manager.
• Recommend relevant training for engineers or installers where knowledge or competency gaps are identified.
• Maintain a thorough understanding of current legislation, regulations and best practice relating to domestic heating systems.
• Keep up to date with new products, technologies and internal developments.
• Ensure all professional qualifications and certifications remain current.
• Maintain and correctly use company tools, equipment and vehicles.
• Comply fully with company Health & Safety procedures and relevant legislation.
• Represent the company professionally at all times and represent any matters of concern or potential reputational risk to the Field Service Manager.

Essential Experience & Qualifications

You MUST have:

• Proven hands-on experience working with domestic home heating systems.
• Professional experience specifically with Oil-Fired or Gas heating systems.
• Strong fault-finding and diagnostic skills.
• Experience servicing, repairing, commissioning or installing domestic heating appliances.
• The ability to work independently and manage your own workload and diary.
• Excellent customer service and communication skills.
• A full UK driving licence.
• A professional approach to working with customers, installers and other engineers.

Desirable Qualifications

• OFTEC Gas Safe F‑Gas Unvented Hot Water Part P
• Relevant heating/plumbing qualifications

Benefits

• Competitive salary
• Private healthcare insurance
• Life assurance
• Clean, branded company vehicle
• Good pension contribution
• 23 days' annual leave, increasing with length of service
• Additional volunteer days
• Comprehensive training and ongoing professional development
• Opportunity to broaden your expertise across multiple heating technologies
• Varied field-based role with significant technical responsibility