Field Service Engineer - EV & Vehicle Diagnostics

Vix Technology; Cambridge; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Health insurance

Employee assistance program

Death in service & life assurance

Cycle scheme

EV car scheme

Discounts platform

Long service awards

Referral bonus

Job summary

Vix Technology in Cambridge is seeking a Field Service Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance to meet customer requirements and contractual SLAs and KPIs.

You will identify faults, install and commission on-vehicle and on-street hardware, update documentation, and liaise with the local team. A proven field-based electrical/electronic engineering background and strong customer communication are

Qualifications

• Electrical engineering NVQ or equivalent.
• Ability to work independently and maintain high standards.
• Strong time management and organisational skills.
• Customer awareness and professionalism with customers.

Responsibilities

• Identify system faults through electrical testing and using monitoring tools.
• Rectify faults within SLAs for on-street and on-vehicle hardware.
• Communicate maintenance issues to customers.
• Maintain and improve KPI performance.
• Install and commission on-vehicle and on-street equipment.
• Update documentation accurately.

Skills

Electrical engineering NVQ

Independent work

Time management

Customer service

Vehicle electrical fault diagnosis

Working under pressure

Education

Level 3 NVQ in Light/Heavy Vehicle Maintenance & Repair

Tools

Real Time Information systems

GPRS communications

IT networking basics

Job description

Vix Technology in Cambridge is seeking a Field Service Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance to meet customer requirements and contractual SLAs and KPIs.

You will identify faults, install and commission on-vehicle and on-street hardware, update documentation, and liaise with the local team. A proven field-based electrical/electronic engineering background and strong customer communication are