Field Service Engineer: Vehicle Electrical & IT Systems

Vix Technology; Belfast City District; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Pension Scheme

Health Insurance

Employee Assistance Program

Death in Service and Life Assurance

Cycle Scheme

EV Car Scheme

Discounts platform

Long Service Awards

Referral Bonus

Job summary

Vix Technology is seeking an engaged Field Service Engineer to support, maintain and improve our products and ancillary equipment across customer sites. You will perform corrective and preventative maintenance to meet customer requirements and contractual SLA/KPI targets.

Key responsibilities include fault diagnosis using electrical testing and Vix software, installation and commissioning of equipment, and ensuring documentation and safety standards are followed.

Qualifications

• NVQ or similar in electrical engineering or Level 3 NVQ in Vehicle Maintenance & Repair.
• Ability to work independently to deliver and maintain high standards when unsupervised.
• Good organisational and time management skills.
• Customer awareness and professionalism in customer interactions.
• Proven field-based engineer experience with fault diagnosis of vehicle electrical/electronic systems.
• Ability to work under pressure to meet deadlines.
• Strong customer relationship skills.

Responsibilities

• Identify system faults through electrical testing and Vix software monitoring tools.
• Rectify system, on-street and on-vehicle faults within SLAs.
• Communicate with customers on maintenance and fault issues.
• Maintain and drive KPI performance.
• Install and commission on-vehicle and on-street equipment.
• Maintain and update documentation accurately.
• Coordinate with local team and Configuration Engineers.
• Ensure compliance with planned maintenance programmes.
• Attend progress meetings with Vix staff.
• Ensure customer satisfaction.
• Adhere to Health and Safety standards.

Skills

Electrical fault diagnosis

Independent working

Time management

Customer service

Problem solving

Field-based experience

Communication with customers

Education

NVQ level electrical engineering

NVQ Level 3 in Vehicle Maintenance & Repair

Tools

Vehicle diagnostics tools

IT systems basics

Networking basics

Job description

Vix Technology is seeking an engaged Field Service Engineer to support, maintain and improve our products and ancillary equipment across customer sites. You will perform corrective and preventative maintenance to meet customer requirements and contractual SLA/KPI targets.

Key responsibilities include fault diagnosis using electrical testing and Vix software, installation and commissioning of equipment, and ensuring documentation and safety standards are followed.