Field Service Engineer - Equipment Repair & Support (Northwest)

Dms Reprographics Ltd; Bolton; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

The DMS Group is seeking a Field Service Engineer to install, maintain, and repair equipment across the Northwest region from its Bolton base. You will deliver top-quality service, respond to client requests promptly, and work with a skilled service team to ensure smooth operations and high client satisfaction.

Candidates should have at least 2 years of field-based engineering experience, with Electrical Engineering background preferred, and strong IT literacy.

Qualifications

• Experience as a field-based engineer (minimum 2 years).
• Electrical engineering background with relevant knowledge.
• Strong customer communication skills and professional service attitude.

Responsibilities

• Respond to client requests promptly within SLA targets.
• Provide top quality service and maintain client satisfaction.
• Carry out repairs and support scheduled maintenance on equipment.
• Keep up to date with manufacturer service bulletins.
• Manage stock and assist in parts handling.
• Work in a fast-paced environment and meet timelines.
• Cover the Northwest region.

Skills

Field-based engineering experience

Electrical Engineering

Customer communication

IT literate

Problem-solving

Job description

The DMS Group is seeking a Field Service Engineer to install, maintain, and repair equipment across the Northwest region from its Bolton base. You will deliver top-quality service, respond to client requests promptly, and work with a skilled service team to ensure smooth operations and high client satisfaction.

Candidates should have at least 2 years of field-based engineering experience, with Electrical Engineering background preferred, and strong IT literacy.