Field Service Engineer

Dms Reprographics Ltd; Bolton; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

The DMS Group is seeking a Field Service Engineer to install, maintain, and repair equipment across the Northwest region from its Bolton base. You will deliver top-quality service, respond to client requests promptly, and work with a skilled service team to ensure smooth operations and high client satisfaction.

Candidates should have at least 2 years of field-based engineering experience, with Electrical Engineering background preferred, and strong IT literacy.

Qualifications

• Experience as a field-based engineer (minimum 2 years).
• Electrical engineering background with relevant knowledge.
• Strong customer communication skills and professional service attitude.

Responsibilities

• Respond to client requests promptly within SLA targets.
• Provide top quality service and maintain client satisfaction.
• Carry out repairs and support scheduled maintenance on equipment.
• Keep up to date with manufacturer service bulletins.
• Manage stock and assist in parts handling.
• Work in a fast-paced environment and meet timelines.
• Cover the Northwest region.

Skills

Field-based engineering experience

Electrical Engineering

Customer communication

IT literate

Problem-solving

Job description

Full Time
As a Field Service Engineer at The DMS Group, you’ll install, maintain, and repair equipment while delivering top-quality service to our clients. Your technical skills and customer focus will ensure smooth operations and uphold our reputation for excellence.

Key Role

• Work closely with our experienced Service team to respond to client’s requests promptly and within set SLA response times.
• Providing the very best service levels to our clients at all times.
• Carry out repairs to the reported device, provide support and regular scheduled preventative maintenance calls on equipment
• Keeping up to date with all manufacturer service bulletins
• Responsibility for stock
• Time management and being able to work in a fast-paced environment is essential.
• Covering the Northwest.

Key Skills & Experience

Electrical Engineering: 1 year (preferred)

• Candidates must have previous experience as a field-based engineer – Minimum 2 years.
• Experience on Konica Minolta, Develop, Kyocera devices preferred – desktop to production.
• You must be enthusiastic, polite, mechanically and IT literate, organised, and have excellent customer communication skills.
• Problem-solving and identifying faults on mechanical equipment in addition to IT issues, is an essential skill for this role.
• You must be able to work as part of a successful team