Field Service Engineer - Dumfries

YouFibre Limited; Dumfries; Sur place; GBP 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

25 days holiday plus bank holidays

Birthday Day Off

Pension scheme that matches your 8%

Phone allowance

Health care cash plan

Cycle to work

Employee assistance programme

PPE and Uniform provided

IT equipment provided

Remote working

Discounted Gym memberships

Retail offers – discounts from recogns

Company Events

Travel expenses paid

Free YouFibre broadband if you are in‑

Life assurance giving you cover of 4x

Résumé du poste

YouFibre Limited in Dumfries is hiring a Field Service Engineer to install and maintain Wi-Fi networks for homes and small businesses. The role combines on-site installation, configuration of routers and extenders, and on-going support to ensure peak performance.

You will join a UK-wide fibre provider known for fast, fair service. The position offers a £32,000 salary plus a company van, a full-time shift pattern Tuesday to Saturday, and a strong emphasis on customer-focused service.

Qualifications

• Experience installing, configuring, and troubleshooting Wi-Fi networks.
• Strong customer-facing communication and problem-solving skills.
• Relevant certifications or training in networking preferred.

Responsabilités

• Install and configure Wi-Fi networks and related equipment.
• Diagnose and resolve Wi-Fi connectivity and performance issues.
• Survey sites to assess coverage and interference.
• Maintain and update firmware on Wi-Fi devices.
• Upsell packages and ensure customer satisfaction.

Description du poste

Description

Salary: £32,000 plus Company Van

Department: Field Services

Location: Dumfries

Compensation: £32,000 / year

Description

Field Service Engineer

Location: Dumfries

Hours: Full time, Shift Pattern - 5 days - (Tuesday to Saturday 08:30 - 5.30pm)

Salary: £32,000 plus Company Van

YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers.

Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience direct to your home or office to create the best Internet experience possible.

We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps! Customer happiness is our number one priority! Our fantastic team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services.

Just check out our Trustpilot score!

Key Responsibilities

• Installation and Setup: Install and configure Wi-Fi networks, including routers, extenders and other related equipment.


• Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance..


• Network : Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management.


• Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.


• Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate .


• Maintenance: Perform routine maintenance and firmware updates on Wi‑Fi equipment to ensure optimal performance and security.


• Product Delivery: Install/Upsell our amazing packages including our 8GB service with the latest ASUS gaming routers.


• Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer’s specific device.

Skills, Knowledge and Expertise

• Technical Expertise: Strong understanding of Wi‑Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.


• Experience: Previous experience as a Wi‑Fi technician or in a similar role. Hands‑on experience with installation, configuration, and troubleshooting of Wi‑Fi networks is highly desirable.


• Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical customers.


• Problem‑Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.


• Education: Technical certifications or training in networking or telecommunications are preferred.


• Ethernet Cables: Know the colour code of an ethernet cable and be able to make one on request at customer properties.

Why our people love working with us?

• 25 days holiday plus bank holidays


• Birthday Day Off


• Pension scheme that matches your contribution up to 8%


• Phone allowance


• Health care cash plan


• Cycle to work


• Employee assistance programme


• PPE and Uniform provided


• IT equipment provided


• Remote working


• Discounted Gym memberships


• Retail offers – discounts from recognisable brands


• Company Events


• Travel expenses paid


• Free YouFibre broadband if you are within our area, plus friends & family discount.


• Life assurance giving you cover of 4 times your basic salary


• Colleague referral scheme of £500


• Continuous development and long-term career prospects