Field Service Engineer – Dosing, Dispensing & Floorcare

Diversey, Inc.; Plympton; On-site; GBP 28,000 - 42,000; Full time

Job summary

Diversey, Inc. is seeking a Field Service Engineer for dosing, dispensing and floorcare equipment in the Plymouth area. You will install, service and repair equipment on customer sites, ensuring safe and efficient operation and high first-time fix rates.

The role requires independent work, strong technical ability and a focus on safety and customer satisfaction, with regular use of Salesforce for reporting and scheduling.

Qualifications

• Minimum 2 years' experience in electrical or mechanical engineering.
• Full UK Driving Licence (essential).
• Confident communicator with customers and internal teams.
• Strong focus on quality, safety and service excellence.

Responsibilities

• Install, maintain and repair dosing and dispensing equipment and TASKI floorcare machines for Diversey customers.
• Attend customer sites for breakdowns, planned maintenance and installation visits.
• Deliver consistently high levels of customer service to internal and external stakeholders.
• Monitor and maintain van stock levels to support a strong first-time fix rate.
• Minimise equipment downtime by using remote diagnosis and remote fix options where possible.
• Plan daily work efficiently to maximise productivity and meet customer expectations.
• Maintain PPE and ensure a safe working environment for yourself and customers at all times.
• Keep Salesforce updated with job details, parts used, incomplete tasks and follow-up requirements.
• Communicate effectively with the Planning team regarding parts, scheduling and job status.
• Participate fully in all training provided to maintain and develop technical skill levels.

Skills

Electrical engineering

Mechanical engineering

Full UK Driving Licence

Customer service

Problem solving

Tools

Salesforce

Job description

Diversey, Inc. is seeking a Field Service Engineer for dosing, dispensing and floorcare equipment in the Plymouth area. You will install, service and repair equipment on customer sites, ensuring safe and efficient operation and high first-time fix rates.

The role requires independent work, strong technical ability and a focus on safety and customer satisfaction, with regular use of Salesforce for reporting and scheduling.