Field Services Engineer

Cleenol Group | Certified B Corp; Leeds; On-site; GBP 30,000 - 42,000; Full time

Job summary

Cleenol Group is seeking a hands-on Field Service Engineer to join our technical team. You will install, service, maintain and train customers on our Automatic Dosing System (ADS) equipment across a range of sites.

This field-based role covers North England and Scotland; you will work independently, solving technical problems and building strong customer relationships. Competitive salary dependent on experience.

Qualifications

• Strong fault-finding and problem-solving skills.
• Ability to work independently and manage your own workload.
• Excellent communication and customer service skills.
• Good organisational and record-keeping skills.

Responsibilities

• Installation & maintenance of concentrate dispensers and ancillary dispensing equipment.
• Service and maintain all ADS equipment to ensure optimal performance.
• Diagnose faults and carry out repairs as required.
• Train customers on the correct use and operation of dispensing systems and products.
• Maintain accurate service records and documentation.
• Complete service reports and paperwork in a timely manner.
• Ensure vehicle stock, tools, equipment and spare parts are maintained and replenished.
• Manage workloads effectively and communicate updates as required.

Skills

Fault-finding

Independent work

Communication skills

Customer service

Organisational skills

Tools

Ancillary dispensers

Laundry ADS equipment

Dishwashing ADS equipment

Job description

Cleenol Group is a family-run, ISO-accredited innovator and manufacturer of professional cleaning and hygiene solutions, supplying organizations across the UK and worldwide.

As a certified B Corp, Cleenol is committed to using business as a force for good, integrating sustainability into both product development and daily operations.

With over 75 years of industry experience, the company is trusted by distributors, facilities managers, and professional cleaning contractors to deliver effective, safe, and sustainable solutions.

Cleenol’s extensive product range serves sectors such as janitorial, hospitality, healthcare, education, laundry specialists, and hotels, including its Evolution families of concentrated products designed to reduce plastic use and CO₂ emissions.

The company’s mission is to help build a cleaner, safer world by combining innovation, reliability, and environmental responsibility.

About the Role - Field Service Engineer

Location: Field Based – North England & Scotland

Job Type: Full-time, Permanent

Salary: Competitive, dependent on experience

Are you a hands-on engineer with excellent customer service skills?

We are looking for a motivated and reliable Service Engineer to join our growing technical team. In this role, you will be responsible for the installation, servicing, maintenance and customer training of our Automatic Dosing System (ADS) equipment across a range of customer sites. This is an excellent opportunity for someone who enjoys working independently, solving technical problems, and building strong customer relationships.

Responsibilities

• Installation & maintenance of concentrate dispensers and ancillary dispensing equipment.
• Service and maintain all ADS equipment to ensure optimal performance.
• Diagnose faults and carry out repairs as required.
• Train customers on the correct use and operation of dispensing systems and products.
• Maintain accurate service records and documentation.
• Complete service reports and paperwork in a timely manner.
• Ensure vehicle stock, tools, equipment and spare parts are maintained and replenished.
• Manage workloads effectively and communicate updates as required.

We're looking for someone who combines strong technical ability with excellent customer service skills.

Skills & Experience

Ideally you will have experience installing, servicing and maintaining the following:

• Ancillary dispensers
• Laundry ADS equipment
• Dishwashing ADS equipment

Strong fault-finding and problem-solving skills.

Ability to work independently and manage your own workload.

Excellent communication and customer service skills.

Good organisational and record-keeping skills.

Pay range and compensation package

Salary: Competitive, dependent on experience

Equal Opportunity Statement

Cleenol is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, or any other protected characteristic.

Why Join Cleenol?

At Cleenol, we pride ourselves on delivering high-quality products and exceptional service to our customers. We are committed to creating a safe, supportive and respectful working environment where employees can develop their skills and make a real impact.

If you are a customer-focused service engineer looking for your next challenge, we'd love to hear from you.