Service - Field Service Engineer (FSE) – Diagnostic Imaging (Vascular, Surgery X-Ray & Mammography) - UK Midlands (Birmingham)

GE HealthCare; Birmingham; On-site; GBP 38,000 - 52,000; Full time

Job summary

GE HealthCare is seeking a Field Service Engineer to install, maintain, and repair Xray systems across the Midlands with UK-wide coverage. You will diagnose complex faults, build strong relationships with healthcare professionals, and provide remote diagnostics from a home office.

The role requires field service experience, strong communication, and a UK driving licence, with 35–40% travel and occasional overnight stays. Training and overtime/weekend support are included.

Qualifications

• HNC (or equivalent) in Engineering or related technical discipline.
• Field service experience; medical imaging experience advantageous but training provided.
• Strong communication and interpersonal skills.
• Self-motivated, organised, and able to work independently.
• Experience with remote connectivity tools and diagnostics.
• Good IT skills, including software installation, virtual machines, and troubleshooting.
• Full UK driving licence.
• Fluent in English.

Responsibilities

• Install, maintain, and repair Xray systems across the Midlands and wider UK.
• Diagnose and resolve complex system-level faults across multi-technology platforms.
• Build relationships with healthcare professionals to maximise uptime and satisfaction.
• Provide remote diagnostics and support from a home office.
• Collaborate with engineering, service centres, and commercial teams.
• Manage tools, spare parts, and travel logistics efficiently.
• Complete documentation accurately and on time.
• Travel 35–40% of the time, with occasional overnight stays.
• Attend international training courses as required; support overtime/callouts/weekends (4 weekends).

Skills

Strong communication

Independent work

Remote diagnostics

IT troubleshooting

Self-motivation

English fluency

Driving licence

Education

HNC in Engineering

Tools

Virtual machines

CRM systems

Job description

Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. We empower our teams to turn ideas into world-changing realities, creating an environment where every voice is valued and every contribution helps build a healthier world.

Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. We empower our teams to turn ideas into world-changing realities, creating an environment where every voice is valued and every contribution helps build a healthier world.

Job Description

Key Responsibilities

• Perform installation, maintenance, and repair of all Xray systems across the Midlands, with flexibility to support wider UK requirements.
• Diagnose and resolve complex system-level faults across multi-technology platforms.
• Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction.
• Provide remote diagnostics and support from a home office, dialling into systems to troubleshoot and resolve issues where possible.
• Collaborate with engineering teams, service centres, and commercial functions to deliver exceptional service.
• Manage tools, spare parts, and travel logistics efficiently.
• Complete all required documentation accurately and within deadlines.
• Travel approximately 35–40% of the time, with occasional overnight stays.
• Attend international training courses as required.
• Be flexible to support overtime, short-notice callouts, and weekend shifts Compulsory. (1 in every 4 weekends)

Required Qualifications & Experience

• HNC (or equivalent) in Engineering or a related technical discipline.
• Field service experience (medical imaging experience advantageous but not essential – full training provided).
• Strong communication and interpersonal skills.
• Self-motivated, organised, and able to work independently.
• Experience with remote connectivity tools and diagnostics.
• Good IT skills, including familiarity with software installation, virtual machines, and troubleshooting.
• Full UK driving licence.
• Fluent in English.

Desirable Skills

• Experience with additional medical imaging modalities.
• Knowledge of DICOM and IT/network troubleshooting.
• Familiarity with CRM systems.
• Project management experience.

What We’re Looking For

We are looking for individuals who demonstrate both technical expertise and a mindset aligned with our core principles. Successful candidates will be passionate about serving patients, customers, and colleagues, while maintaining a strong focus on delivering the future of healthcare. They will embrace a Lean mindset, seek opportunities to improve processes, and demonstrate entrepreneurial thinking when solving challenges.

We value team members who collaborate effectively, support one another, and contribute to a positive working environment where we can win together and enjoy the journey. In addition, we are looking for people who bring flexibility, positive energy, and a general willingness to take on new challenges, adapt to changing priorities, and support the needs of our customers, colleagues, and business. A proactive attitude, strong work ethic, and enthusiasm for continuous learning and development are essential for success in this role.

• Technical expertise and a commitment to excellence
• A passion to serve patients, customers, and colleagues
• Focus on delivering the future of healthcare
• A Lean mindset with a drive for continuous improvement
• Entrepreneurial thinking and a proactive approach to problem solvingStrong collaboration skills and a team-first attitude
• Flexibility, positive energy, and a general willingness to support the wider team and business needs
• Adaptability, enthusiasm, and a desire for continuous learning and development

Why Join GE HealthCare?

As a standalone company since 2023, GE HealthCare combines over 125 years of innovation with the agility of a modern organisation. We are committed to creating a world where healthcare has no limits—through advanced technology, data-driven insights, and a culture built on care, collaboration, and continuous improvement.

Additional Information

Relocation Assistance Provided: No