Field Service Engineer – Coffee Tech (Swindon Area)

Costa Coffee; Swindon; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Share scheme

Annual discretionary bonus

Company van (optional)

Discount on Costa foods & drinks

Pension matched up to 10%

Financial support fund

Job summary

Costa Coffee is hiring a Field Service Engineer for the Swindon area. The role involves servicing Costa Express equipment, diagnosing faults, and ensuring high-quality customer service for Costa partners.

The position requires experience with service equipment in electrical or mechanical engineering, strong problem-solving abilities, and a customer-focused approach. It offers a 37.5-hour week with one in four weekends and an attractive remuneration package.

Qualifications

• Experience using service equipment in electrical or mechanical engineering roles.
• Able to keep equipment operating efficiently and diagnose faults.
• Strong customer service mindset and calm under pressure.

Responsibilities

• Diagnosing faults to repair or replace equipment
• Communicating issues and solutions through escalation points
• Providing first-class customer service to partners

Skills

Service equipment experience

Electrical/Mechanical engineering

Customer service mindset

Education

City & Guilds training

Job description

Costa Coffee is hiring a Field Service Engineer for the Swindon area. The role involves servicing Costa Express equipment, diagnosing faults, and ensuring high-quality customer service for Costa partners.

The position requires experience with service equipment in electrical or mechanical engineering, strong problem-solving abilities, and a customer-focused approach. It offers a 37.5-hour week with one in four weekends and an attractive remuneration package.