Field Service Engineer - Water Treatment

Bennett and Game Recruitment LTD; Exeter; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Pension

Profit Share

23 days holiday

Company vehicle

Job summary

Bennett and Game Recruitment LTD is seeking a Field Service Engineer - Water Treatment to service and install water treatment systems across the UK. The role involves travel, remote support, and occasional off-site commissioning with a company vehicle and fuel card.

You will build strong customer relationships, document service activities, and drive service improvements. A driving licence and GCSEs in English/Maths are required.

Qualifications

• Multi-disciplined electro-mechanical engineer with relevant qualifications.
• Experience in water treatment industry would be an advantage.
• Experience as a service engineer or field-based technical support role is advantageous.
• Committed to delivering first-class service to customers.
• Strong written and verbal communication across all levels.

Responsibilities

• Service and maintain water treatment systems (RO, deionisers, filters, water softeners, effluent plants) at customer sites UK-wide.
• Manage direct relationships with customers and plant operatives.
• Analyze and resolve problems on-site and via remote support.
• Install and commission plant where qualified.
• Complete service reports and documentation (MS Word).
• Respond to customer needs in line with commercial and technical specs.
• Contribute to service improvements and increase productivity and profitability.
• Maintain high standards of customer care and safety compliance.

Skills

Electro-mechanical

Travel readiness

Customer service

MS Office

Driving licence

Communication skills

Education

GCSE English & Maths

Tools

MS Office

Job description

Job Profile for Field Service Engineer - Water Treatment

Field Service Engineer required for a manufacturer based in Cheddar. Are you happy to travel as our clients are based across the UK & abroad and you should expect to have some time working away from home in order to satisfy their requirements. Visits are agreed in advance with you and fully expensed. As your skills and experience increase you may also be involved in commissioning of installed systems; this potentially leading to working away for several days or on occasions, a couple of weeks. The role would be covering the South West of England.

Field Service Engineer - Water Treatment Job Overview

• Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners and Effluent treatment Plant at customer sites around the UK (and potentially overseas)
• Managing direct relationships with customers and plant operatives.
• Analysing and resolving problems whilst both at site and by way of remote support.
• Completing installation and commissioning of plant (subject to qualification and skill set)
• Completing Service Reports and other associated documentation (using MS Word)
• Responding to customer needs in line with commercial and technical specifications
• Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity & profitability.
• Ensuring that a high level of customer care & service is maintained at all times
• Ensuring that all company policies inc. Health & Safety are observed and abided with at all times
• Enhancing your own skills and knowledge through proactive learning and self-development

Field Service Engineer - Water Treatment Job Requirements

• A multi-disciplined electro-mechanical engineer with relevant qualifications
• Experience with the water treatment industry would be an advantage
• Experience of having worked as a Service Engineer or in a field based technical support role would be an advantage
• Passionate about providing a first-class service to our customers.
• Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner
• A professional approach to your work and communication with colleagues and customers
• A good level of IT competency, specifically MS Office
• GCSE or equivalent - English and Maths
• A full UK driving license is required and a willingness to travel
• Location: Home based but willing to work across the South West of England. Company vehicle and fuel card supplied

Field Service Engineer - Water Treatment Salary & Benefits

• Profit Share bonus
• 23 days holiday plus bank holidays
• Pension
• 40 hour week

Salary dependent on experience likely £35k-£45k

Vehicle

• Rate - £18 to £20 per hour dependant on experience.
• Overtime available
• £112.5 per week living out allowance - tax free.
• Work away from home from Monday & back on Friday most of the time. Occasionally factory based in Thetford.
• Very distinct opportunities for personal progression within the business.
• Company phone, laptop, Pension, optional TOIL etc etc.
• Company funded personal development programme available - looking to offer a career & a job.