Field Service Engineer

AVI-SPL, Inc.; The Crescent; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Private healthcare

Dental insurance

Employee assistance and wellbeing

Mental health support

Gym membership

Increased holiday with service

Online learning resources

AVIXA membership

Discounted online retail platform

Cycle to work

Season ticket loans

Referral scheme

Job summary

AVI-SPL, Inc. is seeking a versatile AV/UC service engineer for a hybrid role covering the UK and Europe.

You will perform on-site diagnosis, repair and maintenance of audio visual and unified communications equipment at client premises, while coordinating with internal teams to capitalise on service opportunities. You will read schematics, interpret drawings, and perform timely service tasks, including cabling and hardware work, to uphold high standards of customer service and system

Qualifications

• Effective communicator with employees, customers, and colleagues.
• Ability to work independently and meet deadlines.
• Demonstrable knowledge of electronics, AV/VC/UC systems and related technologies.

Responsibilities

• Fault finding and repair of AV/UC systems at client premises.
• Develop relationships with clients to explore service contracts.
• Liaise with internal teams, clients and contractors on sites.
• Provide courteous, comprehensive, and assistive service to clients.
• Read and interpret electronic schematics and drawings.
• Perform service tasks including cabling and hardware installation/termination.

Skills

Effective communicator

Independent worker

Electronics/AV/VC/UC knowledge

Customer service experience

Job description

The main purpose of the role is to provide pro-active and re-active service and maintenance of audio visual and Unified Communication equipment on customers premises throughout the UK and Europe.

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly trained team works hand-in-hand with organisations worldwide—including more than 80% of Fortune 100 companies.

What you’ll do

This position is a hybrid role, focusing on two key areas. Firstly, provide dedicated onsite service to one of our major clients. This will be to provide flexible holiday cover for the existing onsite team. Secondly, to provide pro-active and re-active service and maintenance of audio visual and Unified Communication equipment on customers premises throughout the UK and Europe.

In this role, you will be responsible for diagnosing faults, repair, test, implementation, and operation of all aspects of audio visual, video conference and Unified Communication systems.

Day-To-Day Responsibilities:

• Fault finding and repair of AV/UC Systems at client’s premises.

• Develop close relationships with clients to exploit all potential opportunities for service contracts that may arise, either alone, or with the relevant AVISPL colleagues.

• Liaise with other internal departments, clients and contractors both in-house and on client’s sites.

• Provide a courteous, comprehensive and assistive service for all clients and their representatives.

• Read and interpret electronic schematics and architectural drawings.

• Perform service tasks in a timely and quality conscious manner in accordance with our service ticketing system, duties may include installation and termination of cabling and hardware.

Skills & Qualifications:

As a business we aim to help every one of our employees achieve their potential, So if you are looking to become the best in what you do, AVI-SPL is probably the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward.

These include:

• Be an effective communicator with employees, customers, and colleagues.

• Ability to work and think independently and ensuring deadlines are met.

• Have demonstrable technical knowledge of Electronics, Audio Visual/Video Conferencing and Unified Communications Systems with a technical background within the AV/VC/UC industry.

• Experience in providing exceptional customer service and support in a fast-paced AV/VC/UC environment.

Why work for AVI-SPL (what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability.

Along with this we also offer:

• Private Healthcare with Vitality

• Dental Insurance

• Access to Employee Assistance and Wellbeing Support

• Mental Health Support through the above

• Access to discounted Gym memberships

• Increased holiday with service

• Access to numerous online learning resources

• AVIXA membership for industry learning

• Access to online retail discount platform

• Discounted products through our recognised partners

• Cycle to work scheme

• Season ticket loans

• Generous Referral scheme

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.