Onsite Audio Visual Support Technician

AVI-SPL, Inc.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private Healthcare

Dental Insurance

Wellbeing Support

Gym discounts

Holiday increases with service

Job summary

AVI-SPL is seeking an Onsite Support Technician to partner with customers and teams to provide on-prem AV support at client sites in the Greater London area, delivering a world-class service experience.

The ideal candidate has 5+ years in Audio Visual Production, strong knowledge of Crestron/Extron, and proven ability to work independently, meet deadlines, and travel to sites as required.

Qualifications

• 5+ years' experience in Audio Visual Production or related fields.
• Able to communicate effectively with employees, customers and colleagues.
• Ability to work and think independently and ensuring to meet deadlines.
• Basic computer knowledge.
• Strong understanding of AV signal flow, audio and video codecs, and networking concepts.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Strong knowledge of Crestron, Extron, Shure, Yamaha, Polycom, Biamp and various other AV manufacturers.
• Zoom Webinar operational experience.
• Control room operational experience.

Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs.
• Provide media support for high-profile events, conferences, and presentations; ensure flawless AV execution.
• Perform preventative maintenance task to help maintain customer spaces.
• Provide technical support for AV equipment and systems, including video conferencing systems, LED walls, control systems, audio processors, and digital signage.
• Provide field service support of networked devices.
• Collaborate with internal/external teams in a professional manner reflecting AVI-SPL values.
• Understand and adhere to local safety standards for all site duties.
• Provide job site documentation and end user training as needed.
• Setup and troubleshoot various audio/video/presentation systems.
• Troubleshoot complex AV issues and resolve them efficiently to minimize downtime.
• Travel to various job sites as required.
• Client engagement: respond to inquiries in person, via phone, and email regarding room configurations and AV capabilities; recommend and implement appropriate technology setups.
• Responsible for live seamless switching, graphics and presentation display as well as controlling remote callers via Zoom.

Skills

AV Production

Communication

Independent work

Basic computer skills

AV signal flow

Networking concepts

Crestron

Extron

Shure

Yamaha

Polycom

Biamp

Zoom Webinar

Control room ops

Education

High School Diploma or equivalent

Tools

Crestron

Extron

Shure

Yamaha

Polycom

Biamp

Zoom Webinar

Video Conferencing Systems

Job description

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs
• Provide media support for high-profile events, conferences, and presentations, Town Halls, and IPO’s (initial Public Offerings): By ensuring flawless AV execution and collaborating with event organizers to understand AV requirements and deliver exceptional experiences.
• Perform preventative maintenance task to help maintain customer spaces
• Provide technical support for AV equipment and systems, including video conferencing systems, LED video walls, control systems, audio processors, and digital signage.
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems.
• Troubleshoot complex AV issues and resolve them efficiently to minimize downtime.
• Travel to various job sites as required
• Client Engagement: Responded to client inquiries in person, via phone, and email regarding room configurations, A/V solutions, and conferencing capabilities. Recommended and implemented appropriate technology setups to ensure seamless and successful meetings.
• Responsible for live seamless switching, graphic and presentation display as well as controlling remote callers via zoom.

Items to Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

WHAT WE’RE LOOKING FOR

Must-Haves

• 5+ years' experience in Audio Visual Production or related fields.
• Effectively communicate with employees, customers and colleagues
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Strong understanding of AV signal flow, audio and video codecs, and networking concepts.
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required
• Strong knowledge of Crestron, Extron, Shure, Yamaha, Polycom, Biamp and various other AV manufacturers
• Zoom Webinar operational experience.
• Control room operational experience

Nice-To-Haves

• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

WHY YOU’LL LIKE WORKING HERE

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality

• Dental Insurance

• Access to Employee Assistance and Wellbeing Support

• Mental Health Support through the above

• Access to discounted Gym memberships

• Increased holiday with service

• Access to numerous online learning resources

• AVIXA membership for industry learning

• Access to online retail discount platform

• Discounted products through our recognised partners

• Cycle to work scheme

• Season ticket loans

• Generous Referral scheme

MORE ABOUT US

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age o or disability status.