Senior Onsite Audio Visual Support Technician

AVI-SPL; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private Healthcare

Wellbeing Support

Mental Health Support

Gym membership discounts

Increased holiday

Job summary

AVI-SPL is seeking a Senior Onsite AV Technician to deliver and support AV and video conferencing services across London client sites. You will act as a senior escalation resource, ensuring high standards of service delivery, operations, and customer experience for executive meetings and large-scale events.

The role requires leading by example, strong stakeholder management, and the ability to maintain documentation and performance against SLAs.

Qualifications

• Proven experience supporting AV and collaboration technologies within a corporate enterprise environment.

Responsibilities

• Lead the delivery of AV and VC services across London client sites, ensuring reliability and efficiency.
• Act as a senior technical escalation point for complex AV, VC, and collaboration incidents.
• Configure, maintain, troubleshoot, and support AV and VC equipment and infrastructure.
• Provide high-touch support to executives, client stakeholders, and external visitors for an exceptional experience.
• Oversee setup and operation of meetings, town halls, and large-scale events.
• Support events from standard meetings to auditoriums and executive broadcasts.
• Monitor AV/VC environments proactively, identifying risks and improvements.
• Maintain documentation, event records, and technical standards.
• Drive service delivery governance and QA activities.
• Mentor and coach other technicians through knowledge sharing.
• Collaborate with Service Desk, Engineering, Facilities, and vendors to resolve issues.
• Contribute to project delivery and technology rollouts.

Skills

AV systems

Video conferencing

Enterprise environment

Customer service

Stakeholder management

Executive support

Troubleshooting

Communication skills

Job description

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Senior Onsite AV Technician is responsible for the delivery, operation, and continuous improvement of audio visual and video conferencing services across London client sites. Acting as a senior technical resource and escalation point, the role ensures the highest standards of service delivery, operational excellence, and customer experience while supporting business-critical meetings, executive events, and collaboration technologies.

Day-To-Day Responsibilities:

• Lead the delivery of AV and video conferencing services across client London sites, ensuring all systems operate reliably and efficiently.
• Act as a senior technical escalation point for complex AV, VC, and collaboration technology incidents.
• Configure, maintain, troubleshoot, and support AV and video conferencing equipment and associated infrastructure.
• Provide high-touch support to executives, client stakeholders, and external visitors, ensuring an exceptional customer experience.
• Oversee the setup, operation, and support of meetings, presentations, town halls, and large-scale events.
• Support events ranging from standard meeting room bookings through to auditoriums, all-hands meetings, and executive broadcasts.
• Ensure proactive monitoring of AV and VC environments, identifying risks and service improvements before issues impact users.
• Maintain accurate documentation, event records, operational procedures, and technical standards.
• Drive consistency in service delivery through process adherence, governance, and quality assurance activities.
• Mentor and support other technicians through knowledge sharing, coaching, and cross-training initiatives.
• Work closely with Service Desk, Engineering, Facilities, and third-party vendors to resolve issues and improve service outcomes.
• Contribute to project delivery, technology rollouts, room upgrades, and service improvement initiatives.
• Ensure all services are delivered in accordance with agreed Service Level Agreements (SLAs) and client expectations.
• Provide flexibility to support business-critical events outside standard business hours when required.

Other duties assigned as needed

WHAT WE'RE LOOKING FOR

Skills and Abilities:

• Highly organised with the ability to manage multiple priorities and competing demands in a fast-paced environment.
• Proven experience supporting AV and collaboration technologies within a corporate enterprise environment.
• Excellent customer service and stakeholder management skills, including experience supporting senior executives and leadership teams.
• Strong verbal and written communication skills with the ability to engage confidently with clients, vendors, facilities teams, and senior management.
• Ability to lead by example and promote a culture of ownership, accountability, and continuous improvement.
• Strong troubleshooting and analytical skills with a methodical approach to problem resolution.
• Ability to remain calm under pressure and manage high-profile or time-critical incidents effectively.
• High standard of attention to detail with a commitment to quality and service excellence.
• Reliable, professional, and self-motivated with the ability to work independently and as part of a wider team.
• Commitment to ongoing professional development and technical training.

Working Hours

• 40-hour working week between 07:00 and 19:00, Monday to Friday.
• Work schedules may vary to support business requirements and service coverage.
• Flexibility may be required to provide operational support across multiple sites and events.

Overtime

• Occasional evening, weekend, and Bank Holiday support may be required to support business-critical meetings, projects, and events.
• Approved overtime must be accurately recorded and submitted in accordance with company procedures.

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans

MORE ABOUT US

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.