Senior Audio Visual Technician

AVI-SPL, Inc.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Dental insurance

Employee assistance & wellbeing

Mental health support

Gym discounts

Additional holidays

Online learning resources

AVIXA membership

Employee discounts platform

Cycle to work

Season ticket loans

Referral scheme

Job summary

AVI-SPL is seeking a Senior Onsite AV Technician to deliver and continuously improve audiovisual and video conferencing services across London client sites. You will act as a senior technical resource and escalation point, ensuring the highest standards of service delivery, operational excellence, and customer experience for business-critical meetings and events.

You will lead an onsite team, mentor technicians, and collaborate with Service Desk, Engineering, Facilities, and vendors to resolve

Qualifications

• Experience supporting AV and collaboration technologies within a corporate enterprise environment.
• Strong stakeholder management with executives and leadership teams.
• Proven ability to deliver high-quality customer service and maintain relationships.

Responsibilities

• Lead delivery of AV and video conferencing services across London client sites, ensuring reliable operation.
• Act as senior escalation point for complex AV, VC, and collaboration technology incidents.
• Configure, maintain, troubleshoot, and support AV and VC equipment and infrastructure.
• Provide high-touch support to executives, stakeholders, and external visitors, ensuring exceptional experience.
• Oversee setup, operation, and support of meetings, town halls, and large-scale events.
• Support events from standard meetings to auditoriums and executive broadcasts.
• Monitor AV/VC environments proactively, identifying risks and improvements.
• Maintain documentation, procedures, and technical standards.
• Drive process adherence, governance, and quality assurance across services.
• Mentor and coach other technicians; share knowledge across the team.
• Collaborate with Service Desk, Engineering, Facilities and vendors to resolve issues.
• Contribute to project deliveries, room upgrades, and service improvements.
• Ensure services meet SLAs and client expectations, with after-hours support when required.

Skills

AV & VC support

Executive stakeholder management

Customer service

Communication

Problem solving

Job description

The Senior Onsite AV Technician is responsible for the delivery, operation, and continuous improvement of audiovisual and video conferencing services across London client sites. Acting as a senior technical resource and escalation point, the role ensures the highest standards of service delivery, operational excellence, and customer experience while supporting business-critical meetings, executive events, and collaboration technologies.

The role requires strong technical expertise, professional stakeholder management, and a proactive approach to maintaining service quality, identifying improvements, and reducing service disruption. The Senior Onsite AV Technician will provide leadership within the onsite team, support knowledge sharing, and help drive operational consistency across all AV and VC services.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Senior Onsite AV Technician is responsible for the delivery, operation, and continuous improvement of audiovisual and video conferencing services across London client sites. Acting as a senior technical resource and escalation point, the role ensures the highest standards of service delivery, operational excellence, and customer experience while supporting business-critical meetings, executive events, and collaboration technologies.

Day-To-Day Responsibilities:

• Lead the delivery of AV and video conferencing services across client London sites, ensuring all systems operate reliably and efficiently.
• Act as a senior technical escalation point for complex AV, VC, and collaboration technology incidents.
• Configure, maintain, troubleshoot, and support AV and video conferencing equipment and associated infrastructure.
• Provide high-touch support to executives, client stakeholders, and external visitors, ensuring an exceptional customer experience.
• Oversee the setup, operation, and support of meetings, presentations, town halls, and large-scale events.
• Support events ranging from standard meeting room bookings through to auditoriums, all-hands meetings, and executive broadcasts.
• Ensure proactive monitoring of AV and VC environments, identifying risks and service improvements before issues impact users.
• Maintain accurate documentation, event records, operational procedures, and technical standards.
• Drive consistency in service delivery through process adherence, governance, and quality assurance activities.
• Mentor and support other technicians through knowledge sharing, coaching, and cross-training initiatives.
• Work closely with Service Desk, Engineering, Facilities, and third-party vendors to resolve issues and improve service outcomes.
• Contribute to project delivery, technology rollouts, room upgrades, and service improvement initiatives.
• Ensure all services are delivered in accordance with agreed Service Level Agreements (SLAs) and client expectations.
• Provide flexibility to support business-critical events outside standard business hours when required.

Other duties assigned as needed

WHAT WE’RE LOOKING FOR

Skills and Abilities:

• Highly organised with the ability to manage multiple priorities and competing demands in a fast-paced environment.
• Proven experience supporting AV and collaboration technologies within a corporate enterprise environment.
• Excellent customer service and stakeholder management skills, including experience supporting senior executives and leadership teams.
• Strong verbal and written communication skills with the ability to engage confidently with clients, vendors, facilities teams, and senior management.
• Ability to lead by example and promote a culture of ownership, accountability, and continuous improvement.
• Strong troubleshooting and analytical skills with a methodical approach to problem resolution.
• Ability to remain calm under pressure and manage high-profile or time-critical incidents effectively.
• High standard of attention to detail with a commitment to quality and service excellence.
• Reliable, professional, and self-motivated with the ability to work independently and as part of a wider team.
• Commitment to ongoing professional development and technical training.

Working Hours

• 40-hour working week between 07:00 and 19:00, Monday to Friday.
• Work schedules may vary to support business requirements and service coverage.
• Flexibility may be required to provide operational support across multiple sites and events.

Overtime

• Occasional evening, weekend, and Bank Holiday support may be required to support business-critical meetings, projects, and events.
• Approved overtime must be accurately recorded and submitted in accordance with company procedures.

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality
• Dental Insurance
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

MORE ABOUT US

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.