Field Service Engineer

Haier Smart Home UK&I Ltd; Tees Valley; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Bonus potential up to £2,500 per year

Pension contribution up to 6%

Staff discounts on products

Job summary

Haier Smart Home UK&I Ltd seeks a Field Service Engineer to visit customers in Hartlepool and surrounding areas, diagnosing and repairing appliance issues so homes are back up and running. You will manage your day, keep customers and colleagues updated, and monitor van stock levels for efficient service.

We value self-motivation with solid technical and customer service skills. A full, valid driving licence is required, and our City and Guilds‑assured in-house training supports your development

Qualifications

• Full, valid driving licence is required.
• Experience as a White Goods Engineer is ideal but self-motivation and strong technical and customer service skills are essential.
• City and Guilds-assured in-house training and support is provided.

Responsibilities

• Visit customers in their homes across Hartlepool and surrounding areas to diagnose and fix appliance issues.
• Manage time effectively, keep customers and colleagues updated on progress, and maintain van stock levels.
• Provide excellent customer service and ensure safe operation and compliance with health and safety requirements.

Skills

Driving licence

Education

City and Guilds training

Job description

Field Service Engineer
£33,903 - £38,423 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you’ll be visiting customers in their homes across Hartlepool and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we’d like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £33,903 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You’ll have the opportunity to earn £38,423 once you’re fully trained and meet the minimum requirements
• £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With thestrengthof our brands behind you, a culture ofhigh-performancethat motivates you and thefreedomto drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.