Field Service Engineer

Haier Europe; Twickenham; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus potential £2,500 p.a.

Pension contribution up to 6%

Staff discounts on products and day-to

Wide staff discounts across brands

Job summary

Haier Europe is seeking a Field Service Engineer to visit customers in their homes across Feltham, Twickenham, Hounslow and surrounding areas, diagnosing and repairing appliance issues to restore operation.

You will manage your schedule, maintain van stock, and communicate progress to customers and colleagues. Bonus incentives apply for upselling, with in-house training provided to ensure top service quality.

Qualifications

• Experience as a White Goods/ Domestic Appliance engineer preferred.
• Full, valid driving licence is required.
• Must be able to lift and manoeuvre heavy objects and work in restricted spaces.
• Willingness to travel across Feltham, Twickenham, Hounslow and surrounding areas.

Responsibilities

• Visit customers in their homes across the assigned area to diagnose and repair appliances.
• Keep customers and colleagues updated on progress and timelines.
• Manage van stock and tools to ensure first-time fix where possible.
• Opportunity to upsell products with bonus incentives.

Skills

Self-motivation

Technical skills

Customer service

Communication

Job description

Field Service Engineer £35,124 - £39,807 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you’ll be visiting customers in their homes across Feltham, Twickenham, Hounslow and the surrounding areas, and fixing any appliance issues to get them up and running again.

Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

For upselling our products you’ll be rewarded with bonus incentives on the products you sell.

You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we’d like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills.

Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

• Industry-leading benefits £35,124 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience.
• You’ll have the opportunity to earn £39,807 once you’re fully trained and meet the minimum requirements £39,807 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience.
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements.

Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

A full, valid driving licence is required.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

In your hands, our three superbrands - Candy, Hoover, Haier - are the innovative power behind our determination to be the number one home appliance business in the UK & Ireland.

And with our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance to the Customer and IoT & Ecosystem Thinking, our people know how to power our future.

With the strength of the global leader behind you, the freedom to grow your career inspiring you and the performance of our future driving you, in your hands, our business will be better because of you.