Field Service Engineer

Haier Europe; Harlow; On-site; GBP 39,108 - 43,691; Full time

Benefits offered by this job

Bonus potential up to £2,500 per annum

Staff discounts on products and retailers

Up to 6% pension contribution

Job summary

Haier Europe is looking for a motivated Field Service Engineer in Harlow. You will be responsible for visiting customers' homes, diagnosing appliance issues, and delivering high-quality service. Strong communication and technical skills are essential for this role, which offers a competitive salary package and bonus incentives.

If you are organized, self-motivated, and eager to learn, we invite you to apply. A full, valid driving license is required, and prior experience in White Goods engineering is a plus. Join us for a rewarding career with excellent benefits.

Qualifications

• Experience as a White Goods Engineer is preferred, but self-motivation is essential.
• Must have a full, valid driving licence.
• Ability to lift heavy objects and work in restricted spaces.

Responsibilities

• Visit customers and fix appliance issues.
• Manage time effectively and keep customers updated.
• Maintain stock levels in the van.

Skills

Self-motivation

Strong customer service skills

Strong technical skills

Effective communication skills

Job description

£39,008 - £43,691 (inclusive of Outer London Allowance) depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you’ll be visiting customers in their homes across Harlow and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we’d like experience as a White Goods Engineer. But what we really need is self‑motivation and strong technical and customer service skills. Our City and Guilds‑assured in‑house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry‑leading Benefits

• £35,124 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You’ll have the opportunity to earn £39,807 once you’re fully trained and meet the minimum requirements
• £39,807 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Up to £3,884 London Allowance
• Bonus potential of up to £2,500 per annum
• Enhanced rate over timeUp to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high‑performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world‑class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

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