Field Service Engineer

Haier Europe; Tees Valley; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Bonus incentives

Pension up to 6%

Staff discounts

Job summary

Haier Europe in Hartlepool is seeking a Field Service Engineer to visit customers in their homes across Hartlepool and surrounding areas, diagnosing and repairing appliance issues to restore operation. You’ll manage your day, keep customers updated and maintain van stock levels.

A full UK driving licence is required. In-house City and Guilds training supports development, with bonus incentives for upselling and a strong benefits package.

Qualifications

• Full UK driving licence is required.
• Ideally experience as a White Goods Engineer.
• City and Guilds-assured in-house training is provided.
• Strong communication and customer service skills.

Responsibilities

• Visit customers in their homes across Hartlepool and surrounding areas to diagnose and fix appliance issues.
• Manage your day and keep customers and colleagues updated on progress.
• Maintain stock levels in your van day by day.

Skills

Driving licence

Customer service

Technical troubleshooting

Communication skills

Education

City and Guilds training

Job description

Field Service Engineer £33,903 - £38,423 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you’ll be visiting customers in their homes across Hartlepool and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day. A full, valid driving licence is required. For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer. Ideally, we’d like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £33,903 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience.
• You’ll have the opportunity to earn £38,423 once you’re fully trained and meet the minimum requirements £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

In your hands, our three superbrands – Candy, Hoover, Haier – are the innovative power behind our determination to be the number one home appliance business in the UK & Ireland. And with our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance to the Customer and IoT & Ecosystem Thinking, our people know how to power our future. Our customers deserve the very best, and in your hands, you’ll deliver it. With the strength of the global leader behind you, the freedom to grow your career inspiring you and the performance of our future driving you, in your hands, our business will be better because of you.