Field Service Engineer

Zip Water UK; Dunstable; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days leave

Buy & Sell Holiday

Life assurance

Company pension

Company van

Fuel cards

PPE & uniform

Flexible schedule

Rewards & discounts

Enhanced parental leave

Job summary

Zip Water UK is seeking a Field Service Engineer to service and repair our water solutions across customer sites in the UK. You will work independently within the field services team, delivering exceptional customer experiences and promoting our HydroCare services on site.

We provide a six-week City & Guilds induction and ongoing training to build the skills needed to achieve high first-time fix rates while adhering to health and safety standards. A driving licence is required.

Qualifications

• Face-to-face customer service experience preferred.
• Plumbing or electrical qualification required.
• UK Driving license required.
• Strong problem-solving skills and attention to detail.
• Willingness to learn and adapt to new products.

Responsibilities

• Deliver world-class customer service in the field.
• Complete induction and on-job training.
• Promote Zip products and HydroCare services on site.
• Strive for high first-time fix rate while following safety rules.
• Complete administrative procedures as required.

Skills

Technical repairs

Problem solving

Customer service

Fault diagnostics

UK Driving license

Learning mindset

New tech adaptation

Education

Plumbing qualification

Electrical qualification

Job description

Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world's most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

The Opportunity

• Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results. Encouraging customers and users to be passionate advocates of our brand
• Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals
• Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements
• Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements
• Complete administration procedures in line with business requirements

Skills

• Technical understanding and a background focused on repairs and fault finding
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
• Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential
• Plumbing or electrical qualification
• UK Driving license
• Previous experience of fault diagnostics
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it

Benefits

• 25 days annual leave plus eight statutory bank holidays
• Buy & Sell Holiday scheme
• Life assurance
• Company Pension scheme
• Company van, Fuel cards and parking
• PPE, Tools and company uniform
• Flexible working schedule and overtime available
• Employee rewards and discount platform
• Enhanced maternity, paternity and grandparent leave