Field Service Engineer

Zipwater; Leighton Buzzard; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Company van, Fuel cards and parking

PPE, Tools and company uniform

Flexible working schedule and overtime

Life assurance

Company Pension scheme

25 days annual leave + 8 statutory Hol

Employee rewards and discount platform

Enhanced maternity/paternity leave

Job summary

Zip Water is seeking a Field Engineer to work independently in the field services team, delivering world-class customer experience on every job and positively contributing to results. Training includes a dedicated 6-week City & Guilds induction and ongoing on-job development to master Zip solutions.

On-site visits involve promoting Zip products and HydroCare services, solving hydration requirements, and ensuring first-time fix rates while complying with safety standards; administration is

Qualifications

• Field engineers work independently in the field services team.
• 6-week induction programme plus ongoing on-job training.
• Promote Zip products and HydroCare services on-site.
• Focus on achieving first-time fix rate while following safety rules.
• Open to new ways of working whilst embracing new products.

Responsibilities

• Work independently in the field services team delivering world-class customer experience on every job.
• Complete the induction programme and ongoing on-job training to build expertise.
• Promote Zip products and HydroCare services by advising customers on best solutions.
• Strive for industry-leading first-time fix rate through repair and service of Zip products.
• Complete administration procedures in line with business requirements.

Skills

Technical understanding

Fault finding

Problem solving

Face-to-face customer service

UK driving license

Fault diagnostics

Open to new ways of working

Job description

Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

Experience as a Field Engineer is not essential; we will provide internal training to successful candidates with technical understanding and a background focused on repairs and fault finding to become expert Zip Water engineers.

The Opportunity

• Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results. Encouraging customers and users to be passionate advocates of our brand
• Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals.
• Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements
• Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
• Complete administration procedures in line with business requirements

Skills

• Technical understanding and a background focused on repairs and fault finding
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
• Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential
• UK Driving license
• Previous experience of fault diagnostics
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
• 25 days annual leave plus eight statutory bank holidays
• Life assurance
• Company Pension scheme
• Company van, Fuel cards and parking
• PPE, Tools and company uniform
• Flexible working schedule and overtime available
• Employee rewards and discount platform
• Enhanced maternity, paternity and grandparent leave

Zip Water manufactures advanced Australian-designed instant water systems, providing homes and workplaces globally with filtered boiling, chilled, and sparkling water taps since 1947.

Appliances, Electrical, and Electronics Manufacturing Manufacturing

Company size 501–1,000 employees

Company type Privately held Founded 1947

Total funding 0

Momentum

Team growth

1% in 12 mo

Capital

Funding history

Footprint

Where they work

67 Allingham Street, Condell Park, NSW 2200, AU 14-15 Bertie Ward Way, Rash's Green,, Dereham, Norfolk NR19 1TE, GB Unit 2/15 Moselle Ave, Henderson, Auckland 0610, NZ