Field Service Engineer

ncratleos; Lincoln; Vor Ort; GBP 31.000 - 33.000; Vollzeit

Benefits dieser Stelle

Company vehicle for personal use

Health and pension benefits

Private medical cover

Life assurance

Income protection

Employee Assistance Programme

Discounts and memberships

Zusammenfassung

NCR Atleos is seeking a Field Service Engineer to diagnose faults, repair ATM modules on-site, and maintain equipment across a specified territory. You will travel locally, support customers, and ensure satisfaction while following health and safety policies.

The role offers a 42.5-hour week, 5 days over 7 with weekend rota, and a comprehensive benefits package including a company vehicle and pension options.

Qualifikationen

• Valid Full UK manual driving license.
• Strong local geographical knowledge.
• Experience in break/fix, IT, computer/mechanical repair.
• Basic computer hardware and software knowledge.
• Experience with Windows operating systems.
• General PC hardware/software maintenance experience.
• High mechanical/electrical aptitude.
• Customer facing relationship skills.
• Ability to work independently with minimal supervision.

Aufgaben

• Diagnose faults and repair or replace ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory.
• Take ownership of customer issues and ensure SLA compliance.
• Adhere to Health & Safety policies while performing duties.
• Travel may be required; lifting and manual handling involved.

Kenntnisse

Driving license

Geographical knowledge

IT repair experience

Windows expertise

PC hardware maintenance

Mechanical/electrical aptitude

Independent working

Customer facing skills

Ausbildung

Tools

ATM/Wincor experience

Jobbeschreibung

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Join a Global Leader in Financial Technology - Become an ATM Field Engineer at NCR Atleos!

Job Title: Field Service Engineer

Location: Lincoln area - Field Work

Salary: £31,000 - £33,000 depending on experience

Hours: 42.5 per week across 5days with weekend work on rota basis

Main Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

Key Qualifications

• Valid Full UK manual driving license
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• PIA licences desirable, but if you don't hold one, it will be provided
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure

Preferred Qualifications (NOT ESSENTIAL)

• NCR/Wincor ATMs experience
• Previous Field Based experience
• Previous Engineering experience

PLEASE NOTE

All successful candidates will need to provide a traceable work and education history , complete a criminal record and credit background check.

What we can offer you

• £31,000 - £33,000 depending on experience
• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)
• 24 days holiday, rises to 25 after 5 years' service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme, with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.