Field Service Engineer

SMT GB; Ellon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A machinery services provider is seeking a Field Service Engineer for their Stirling depot to cover North East Scotland. The role involves servicing and repairing Volvo construction equipment, diagnosing mechanical issues, and promoting aftermarket solutions. Candidates should have an engineering qualification and experience with heavy machinery. Benefits include a competitive salary and health perks.

Benefits

Health Cash Plan

Free Physio

24/7 private GP service

Enhanced Sick Pay

Matching pension contributions

Qualifications

• Experience in repairing and maintaining heavy construction equipment.
• Ability to understand technical literature and systems.
• Proficiency with computer systems and Outlook.

Responsibilities

• Service and repair Volvo construction equipment and related machinery.
• Identify mechanical issues using technical knowledge and diagnostic tools.
• Seek additional revenue opportunities and promote aftermarket solutions.

Skills

Problem-solving skills

Strong diagnostic skills

Effective communication

Attention to detail

Technical competence in diesel engines

Education

Formal engineering qualification in Plant Maintenance

Job description

About the Role:

We are seeking a Field Service Engineer to join our Stirling depot, covering North East Scotland.

What you will be doing:

• Service and repair Volvo construction equipment and related machinery.
• Identify mechanical issues using technical knowledge and diagnostic tools, advising customers accordingly.
• Seek additional revenue opportunities and promote aftermarket solutions.
• Work within quotations and time guides, notifying management of additional work needs.
• Install software updates as released.
• Complete electronic reports, tablet inputs, and timesheets in real-time with detailed work descriptions.
• Order and return parts as necessary, maintaining parts in a clean condition.
• Work overtime and respond to call-out requests as needed.
• Attend relevant training courses.

Requirements

Knowledge, Skills, and Experience:

• Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G).
• Experience in repairing and maintaining heavy construction equipment, with technical competence in diesel engines, transmissions, hydraulics, and electrics.
• Strong diagnostic and troubleshooting skills, with a good understanding of hydraulics, electrics, and EATS.
• Effective communication skills with colleagues, management, and customers.
• Cost-conscious mindset to maximize profitability.
• Problem-solving skills and high diagnostic capability.
• Proficiency with computer systems and Outlook.
• Attention to detail and conscientiousness.
• Responsibility, reliability, honesty, and trustworthiness.
• Ability to understand technical literature and systems.
• Located within 20 miles of Aberdeen.

Desirable:

• Experience in Welding and Fabrication.

Benefits

We offer a competitive salary along with a range of benefits:

Health & Wellbeing:

• Health Cash Plan for prescriptions, glasses, dental, physio, and more.
• Free Physio via phone or video.
• 24/7 private GP service.

Life Outside Work:

• Enhanced Sick Pay.
• Family Leave including maternity, paternity, and adoption leave.
• IVF support.
• Retirement support with bonuses and phased retirement options.

Financial Perks:

• Matching pension contributions up to 5%.
• Car leasing schemes.
• Cycle to Work scheme.
• Discounts on groceries, holidays, and shopping.

Team Engagement:

• Refer-a-friend bonus.
• Long service awards from three years.
• Paid volunteering days.
• Christmas shutdown holiday.
• Opportunities through Employee Council, Social Committee, and awards.