Field Service Engineer

Shannon White Technical Recruitment; City Of London; On-site; GBP 31,000 - 37,000; Full time

Job summary

Shannon White Technical Recruitment in London seeks a Field Service Engineer to service WaterBars across South London and nearby areas. You will install, service, and fault-find equipment at customer sites, with a focus on safety and high service standards.

This role offers a base salary up to £31,000 plus incentives up to £500 per month and a company vehicle; total package up to about £37k per year. Mon-Fri, 40-hour week, some travel may be required.

Qualifications

• Experience as a Field Service Engineer.
• Full clean driving licence.
• Experience/understanding of plumbing, white goods, or water dispenser industry would be beneficial; full training will be given.
• Familiar with mobile technology and email.

Responsibilities

• Be the face of the company for customers with outstanding service, including good appearance and communication.
• Prepare and install WaterBars in various environments including commercial, government, and homes.
• Carry out routine servicing to equipment to company standards and to customer satisfaction.
• Perform fault finding and repair faults on customer premises.
• Ensure all work is carried out safely, tidily and to a high standard.
• Pass on any great sales opportunities to the right team.
• Maintain the company vehicle, keeping it clean, tidy and roadworthy.

Skills

Customer service

Communication

Self-motivation

Punctuality

Job description

Field Service Engineer

Job title: Field Service Engineer

Location: South London

Salary: Up to c£37,000 (OTE) pa. Up to c£31,000 pa basic + up to £500 per month in incentives + vehicle

Hours: Monday to Friday (40 hour week), no required weekend work

Job Purpose

This is an exciting opportunity to join a leading name within the drinking water dispensers, as we are currently seeking a Field Service Engineers to cover South London. Some additional travel may be required.

With over 90,000 homes served, being a Field Service Engineer in this role isn’t just about taking care of the equipment, it is about giving the customers great service every day.

Key Responsibilities

• Be the face of the company for our customers demonstrating outstanding customer service including good personal appearance and great communication skills
• Prepare and install WaterBars (water dispense equipment) in a variety of different environments including commercial businesses, government establishments and peoples’ homes
• Carry out routine servicing to our range of equipment to company standards and to the satisfaction of the customer.
• Carry out competent fault finding and diagnostic tests on our equipment, repairing faults that are identified on the customer’s premises
• Ensure all work is carried out safely, tidily and to a high standard
• Pass on any great sales opportunities to the right team
• Responsible for maintaining your company vehicle, ensuring it is clean, tidy and roadworthy at all times

Person Specification

Competencies

• Self-motivated and happy to work on your own
• Excellent communication and customer relation skills are essential in this customer facing role
• Punctual, reliable with a desire to provide excellent customer service
• Duties will include lifting and carrying weights of up to 20kg

Qualifications and Experience

• Experience as a Field Service Engineer
• Full clean driving licence
• Any experience/ understanding of plumbing, white goods, or the water dispenser industry (EDWCA) would be beneficial, full training will be given
• Familiar with mobile technology and email