Field Service Engineer

Mansell Recruitment Group; East Hagbourne; Remote; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Job summary

Mansell Recruitment Group is seeking a Field Service Engineer - A34 South. This home-based role involves travelling across the UK and internationally to service water treatment equipment including RO, deionisers, filtration units, water softeners, and effluent plants, with pre-arranged travel and a company vehicle.

You will diagnose and resolve on-site and remote issues, complete service reports in Word, build customer relationships, and contribute to service improvements.

Qualifications

• Qualified electro-mechanical engineer with a multi-disciplinary background.
• Experience in water treatment or similar technical field is advantageous.
• Field service or remote technical support experience is beneficial.
• Strong commitment to delivering excellent customer service.
• Excellent verbal and written communication skills with stakeholders.
• Professional, self-motivated, and well-organised.
• Holds GCSEs in English and Maths.
• Full UK driving licence; willingness to travel nationally and internationally.

Responsibilities

• Service and maintain water treatment equipment at customer sites in the UK and overseas.
• Develop and manage relationships with customers and on-site personnel.
• Diagnose and resolve technical issues in the field and remote support.
• Undertake installation and commissioning work as required.
• Produce service reports using Microsoft Word.
• Provide support aligned with commercial and technical specs.
• Contribute to internal service improvements for efficiency and quality.
• Maintain high standards of customer care and technical service.
• Adhere to health and safety regulations.
• Pursue learning and skill development opportunities.

Skills

Electro-mechanical engineer

Field service experience

Customer service

Communications skills

Self-motivated

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Field Service Engineer - A34 South

Are you a skilled Field Service Engineer looking for your next challenge? This role offers the opportunity to work across the UK and internationally, with some travel and time away from home required. All travel is pre-arranged and fully expensed. As your experience grows, you may also be involved in commissioning newly installed systems, which can occasionally require extended stays on-site.

Key Responsibilities

• Service and maintain a variety of water treatment equipment including Reverse Osmosis systems, Deionisers, Filtration Units, Water Softeners, and Effluent Treatment Plants at customer sites both in the UK and overseas.
• Develop and manage relationships with customers and on-site personnel.
• Diagnose and resolve technical issues in the field and through remote support.
• Undertake installation and commissioning work depending on your skills and qualifications.
• Produce detailed service reports and other documentation using Microsoft Word.
• Provide support that aligns with both commercial and technical specifications.
• Contribute to internal service improvement efforts to drive efficiency and quality.
• Maintain a high standard of customer care and technical service.
• Adhere to all relevant policies, including health and safety regulations.
• Proactively pursue opportunities for learning and skill development.

Candidate Profile

• Qualified electro-mechanical engineer with a multi-disciplinary background.
• Previous experience in water treatment or a similar technical field is advantageous.
• Field service or remote technical support experience is beneficial.
• Strong commitment to delivering excellent customer service.
• Excellent verbal and written communication skills with the ability to engage with a range of stakeholders.
• Professional, self-motivated, and well-organised.
• Comfortable using Microsoft Office applications.
• Holds GCSEs or equivalent in English and Maths.
• Full UK driving licence and willingness to travel nationally and internationally.

Location

This is a home-based role with travel as required. A vehicle and fuel card are included as part of the package.

Salary: £35,000-£45,000