Field Service Engineer

AMETEK; Bognor Regis; On-site; GBP 30,000 - 46,000; Full time

Job summary

AMETEK Lloyd Instruments is seeking an experienced Field Service Technician to support customers across the UK. You will be part of the UK technical support and field service team, performing calibration, installation, testing, repair and service of Lloyd/Chatillon machines at customer sites.

Remote support for global customers will also be provided. Key responsibilities include on-site calibration and installation, pre-sales demonstrations, and after-sales troubleshooting.

Qualifications

• Technical degree or certification.
• Proven Field Service experience.
• Strong verbal, phone, and written communication skills.
• Proficient in the use of hand tools and electrical diagnostic tools.
• Ability to travel up to 50%.
• Excellent computer skills.
• Ability to work in a team environment.
• Strong analytical skills and troubleshooting abilities.

Responsibilities

• Perform on-site test calibration services, installation, training, and repairs of Lloyd/Chatillon machines in accordance with UKAS standards.
• Provide pre-sales application support, including technical consultations and demonstrations to customers.
• Deliver after-sales technical support, troubleshooting issues and ensuring optimal performance of installed systems.
• Ability to troubleshoot, test, repair and service technical equipment and software.
• Provide technical support both in person and via phone/computer.
• Train new personnel within the organization and distribution channels on software, applications and service.

Skills

Field service experience

Technical degree

Communication skills

Travel up to 50%

Computer skills

Hand tools

Electrical diagnostics

Analytical skills

Team player

Education

Technical degree or certification

Tools

Calibration software

CRM systems

Diagnostic tools

Job description

We are seeking a skilled and customer-focused Field Service Technician to support our customers across the UK. The position will be a part of our Ametek Lloyd Instruments technical support and field service team in UK, where we have 3 service technicians doing on-site service and calibration covering UK but also supporting the European team. Remote technical support will be supporting our Global customer base. In this role, you will be responsible for calibration, installation, test, repair and service of equipment and software at customer sites.

Responsibilities

• Perform on-site test calibration services, installation, training, and repairs of our Lloyd/Chatillon Material Test machines in accordance with UKAS (A2LA) standards.
• Provide pre-sales application support, including technical consultations and demonstrations to customers.
• Deliver after-sales technical support, troubleshooting issues and ensuring optimal performance of installed systems.
• Ability to troubleshoot, test, repair and service technical equipment and software.
• Provide technical support both in person and via phone/computer.
• Train new personnel within the organization and distribution channels on software, applications and service.

Requirements

• Technical degree or certification.
• Strong verbal, phone, and written communication skills.
• Proven Field Service experience.
• Proficient in the use of hand tools and electrical diagnostic tools.
• Strong analytical skills, problem solving, and trouble-shooting abilities.
• Able to work in a team environment.
• Excellent computer skills.
• Ability to travel (up to 50%).

Preferred Qualifications

• Familiarity with diagnostic tools, calibration software, and CRM systems.
• Additional certifications in calibration, instrumentation, or related areas.
• Ability to work flexible shifts and to adapt to changing work schedules.

#CareForTomorrow
At AMETEK STC/Ametek Lloyd Instruments we believe in building a sustainable future for our customers, colleagues, suppliers, and the communities in which we operate. We take an active role in promoting real change, by contributing to a healthy, fair, and sustainable society in many of the countries our facilities are located. We call it #CareForTomorrow!

https://www.ametekstc.com/about-us/carefortomorrow

Compensation

Currency: GBP
Salary Minimum: Market
Salary Maximum: Market
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.