Field Service Coordinator & Admin Specialist

JBT Marel Corporation; Livingston; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

JBT Marel Corporation is seeking a Field Service Administrator/Coordinator to support a global field service organization. You will coordinate administrative tasks, maintain schedules, process time reporting and invoicing, and prepare service documentation while collaborating with Field Service Engineers and Service Management.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a hybrid setting based in Livingston.

Qualifications

• Experience in field service administration or service coordination.
• Experience with service, CRM, or ERP systems preferred.
• Strong understanding of administrative processes: scheduling, invoicing, reporting.
• Experience with time reporting and expense processes advantageous.
• Proficient in Microsoft Office, especially Excel and Outlook.
• English written and spoken skills are important.

Responsibilities

• Coordinate and manage administrative activities supporting field service operations, ensuring requests and tasks are completed accurately and on time.
• Maintain field service schedules, assignments, and resource availability.
• Process time reporting, expense claims, customer invoicing, and cost-allocation corrections.
• Prepare and distribute visit documentation, service reports, and performance information.
• Communicate with customers and Field Service Engineers to confirm appointments, manage enquiries, and resolve scheduling issues.
• Provide administrative support and guidance to junior coordinators and administrative colleagues.
• Work closely with Service Management and internal teams to ensure efficient and coordinated service delivery.
• Maintain accurate records and documentation in relevant service, CRM, and ERP systems.
• Follow established procedures and support compliance with company policies, quality standards, and regulatory requirements.
• Identify opportunities to improve field service administration, processes, and service quality.
• Support training and development activities for field service administrative teams.
• Provide additional administrative support to Field Service Management as required.

Skills

Organisational skills

Attention to detail

Independent work ethic

Communication skills

Customer focus

Multitasking

Mentoring/guide juniors

Continuous improvement

Education

Experience in field service administration

Tools

CRM systems

ERP systems

Excel

Outlook

Job description

JBT Marel Corporation is seeking a Field Service Administrator/Coordinator to support a global field service organization. You will coordinate administrative tasks, maintain schedules, process time reporting and invoicing, and prepare service documentation while collaborating with Field Service Engineers and Service Management.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a hybrid setting based in Livingston.