Field Service Administrator

JBT Marel; Livingston; On-site; GBP 25,000 - 32,000; Full time

Job summary

JBT Marel is seeking a Field Service Administrator / Coordinator to support its global field service operations. You will coordinate administrative tasks, schedules, invoicing, and documentation while working closely with Field Service Engineers and Service Management.

The role demands strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. You will guide junior colleagues and help improve service processes.

Qualifications

• Experience in field service administration, service coordination, or similar operational support.
• Experience with CRM/ERP systems preferred.
• Good understanding of administrative processes including scheduling, invoicing, and reporting.
• Experience with time reporting and expense processes is advantageous.
• Strong Microsoft Office skills, especially Excel and Outlook.
• Experience in a technical/industrial environment is an advantage.
• Good written and verbal English skills; additional languages are a plus.

Responsibilities

• Coordinate and manage administrative activities for field service operations, ensuring tasks finish accurately and on time.
• Maintain field service schedules, assignments and resource availability.
• Process time reporting, expense claims, customer invoicing, and cost allocations."
• Prepare and distribute visit documents and service reports.
• Communicate with customers and Field Service Engineers to confirm appointments and resolve scheduling issues.
• Provide guidance to junior coordinators and administrative colleagues.
• Collaborate with Service Management and internal teams for smooth service delivery.
• Maintain records in service, CRM, and ERP systems and ensure policy compliance.

Skills

Organisational skills

Time management

Attention to detail

Proactive

Communication

Customer-focused

Prioritisation

Cross-functional collaboration

Continuous improvement

Tools

Excel

Outlook

Job description

As a Field Service Administrator / Coordinator , you will play a key role in supporting the efficient delivery of JBT Marel’s field service operations. You will coordinate and oversee a range of administrative activities, ensuring service requests, schedules, documentation, time reporting, expenses, and customer invoicing are processed accurately and on time.

Working closely with Field Service Engineers, Service Management, customers, and internal teams, you will help ensure a seamless service experience from initial request through to completion. You will also act as an informal point of support for less experienced colleagues, helping to resolve more complex administrative queries and sharing best practices.

What You’ll Be Doing

• Coordinate and manage administrative activities supporting field service operations, ensuring requests and tasks are completed accurately and on time
• Maintain field service schedules, assignments, and resource availability
• Process time reporting, expense claims, customer invoicing, and cost-allocation corrections
• Prepare and distribute visit documentation, service reports, and performance information
• Communicate with customers and Field Service Engineers to confirm appointments, manage enquiries, and resolve scheduling issues
• Provide administrative support and guidance to junior coordinators and administrative colleagues
• Work closely with Service Management and internal teams to ensure efficient and coordinated service delivery
• Maintain accurate records and documentation in relevant service, CRM, and ERP systems
• Follow established procedures and support compliance with company policies, quality standards, and regulatory requirements
• Identify opportunities to improve field service administration, processes, and service quality
• Support training and development activities for field service administrative teams
• Provide additional administrative support to Field Service Management as required

About You

You are an organised, proactive, and service-minded professional who enjoys working in a fast-paced environment where priorities can change. You are comfortable managing multiple activities simultaneously, communicating with different stakeholders, and taking ownership of tasks from start to finish.

You’ll bring:

• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• A proactive approach and the ability to work independently
• Strong communication and interpersonal skills
• A customer-focused mindset with a professional approach to customer interactions
• The ability to manage competing priorities and work to deadlines
• Confidence working with colleagues across different functions and levels
• A willingness to support and guide less experienced colleagues
• A continuous-improvement mindset and willingness to identify better ways of working

Experience & Education

• Experience in field service administration, service coordination, customer service, logistics, or a similar operational environment
• Experience working with service, CRM, or ERP systems is preferred
• Good understanding of administrative processes, scheduling, invoicing, and reporting
• Experience working with time reporting and expense processes is advantageous
• Strong Microsoft Office skills, particularly Excel and Outlook
• Experience working in a technical, engineering, manufacturing, or industrial environment is an advantage
• Ability to work effectively within a multicultural and multidisciplinary organisation
• Good written and verbal English skills; additional languages are an advantage

What’s in it for you

• A key role supporting a global field service organisation
• The opportunity to work closely with technical, commercial, and operational teams
• A varied role with responsibility and autonomy
• Opportunities to develop your service, coordination, and administrative skills
• A collaborative international working environment
• Opportunities to contribute to continuous improvement and process development
• Career development opportunities within a global organisation

Who We Are

JBT Marel is a global leader in food processing technology, delivering innovative solutions that help customers improve efficiency, quality, sustainability, and productivity across the food industry.

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