Field Operations Manager

Datacareers; Crewe by Farndon; On-site; GBP 55,000 - 75,000; Full time

Job summary

Datacareers in the Crewe/South Cheshire area is seeking a Field Operations Manager to lead field-based teams across customer sites, ensuring work is planned effectively and service standards are met.

You will manage day-to-day operations, drive performance against KPIs, coordinate with customer service and commercial teams, and promote a culture of safety and continuous improvement. Occasional overnight stays may be required.

Qualifications

• Experience leading field-based teams across multiple sites.
• Strong people-management and leadership skills.
• Ability to manage performance, service levels and KPIs.
• Hands-on, practical approach to problem solving.
• Excellent communication with employees and customers.

Responsibilities

• Lead, motivate and develop a team of field-based employees.
• Plan and coordinate operational activity across customer sites.
• Ensure work is completed on time and service levels are met.
• Manage performance against KPIs and address issues.
• Respond quickly to operational issues and changing priorities.
• Coordinate with customer service and commercial teams.
• Monitor performance, costs and service levels.
• Use data to identify trends and improvements.
• Identify training needs and develop the team.
• Promote accountability, safety and continuous improvement.

Skills

People management

Field-based teams

Operational leadership

Performance management

Customer service alignment

Education

Leadership experience

Job description

We are recruiting for a Field Operations Manager to join a growing organisation based in the South Cheshire area.

This is a hands-on operational leadership role with responsibility for managing teams working across customer sites, ensuring work is planned effectively, service standards are achieved and operational issues are resolved quickly.

We are particularly interested in speaking with candidates who have experience managing field-based employees. You may currently be working within field service, maintenance engineering, facilities, logistics, transport, utilities or another operational environment where teams are working across multiple customer locations.

You do not need to come from a specific industry. The key requirement is strong people management experience combined with the ability to organise field activity, manage performance and maintain high levels of customer service.

The role

You will be responsible for the day-to-day management and performance of field-based operational teams, working closely with colleagues across customer service and commercial functions.

Key responsibilities will include:

• Leading, motivating and developing a team of field-based employees.
• Planning and coordinating operational activity across customer sites.
• Ensuring work is completed on time and agreed service levels are achieved.
• Managing individual and team performance against operational KPIs.
• Responding quickly to operational issues, urgent requirements and changing priorities.
• Working closely with internal teams to coordinate time-critical customer requirements.
• Monitoring operational performance, costs and service levels.
• Using operational data to identify trends, bottlenecks and opportunities for improvement.
• Setting clear objectives and managing performance issues where required.
• Identifying training and development requirements across the team.
• Supporting teams during operational difficulties and providing clear direction.
• Implementing new processes, procedures and operational improvements.
• Promoting a culture of accountability, safety, continuous improvement and excellent customer service.
• Ensuring relevant health & safety, quality, security and company procedures are followed.

The position is based on-site five days per week in the Crewe / South Cheshire area, although there will also be a requirement to visit customer locations and occasional overnight stays may be required.

What we're looking for

We are looking for an experienced people manager who is comfortable leading teams working away from a central office or operational site.

You could potentially come from a background such as:

• Field service or maintenance engineering
• Facilities management
• Utilities
• Telecoms
• Transport or logistics
• Distribution
• Technical services
• Mobile service or installation teams

You should be able to demonstrate:

• Experience managing a field-based or multi-site operational team.
• Strong people-management and leadership skills.
• Experience managing performance, service levels and operational KPIs.
• A practical, hands-on approach to problem solving.
• The ability to manage changing priorities and respond quickly to operational issues.
• Confidence using operational systems, reports and performance data.
• Strong communication skills and the ability to work with both employees and customers.
• A track record of improving operational performance or ways of working.

This would suit someone who enjoys being close to the day-to-day operation rather than managing from a distance. You will need to be organised, proactive, commercially aware and comfortable working within a relatively small, hands-on business.