Field Operations Lead - Installations & Quality

Anglian; Basingstoke; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Company Car

Holiday entitlement (31 days + Bank)

Birthday day off

Pension

Health & wellbeing benefits

Employee discounts

Job summary

Anglian is recruiting a Field Manager to lead and organise self-employed installation teams from a field-based role, ensuring installations are completed on time and to Anglian quality standards. You will inspect works and provide first-class service to customers throughout every phase of the project.

The ideal candidate has experience in installation processes, strong organisational skills, and a valid driving licence.

Qualifications

• Knowledge of installation processes and best practices.
• Good on-site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.

Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards.
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.

Skills

Installation processes knowledge

On-site presence

Customer communication

Construction industry experience

Valid drivers license

Job description

Anglian is recruiting a Field Manager to lead and organise self-employed installation teams from a field-based role, ensuring installations are completed on time and to Anglian quality standards. You will inspect works and provide first-class service to customers throughout every phase of the project.

The ideal candidate has experience in installation processes, strong organisational skills, and a valid driving licence.