Field Manager

Anglian; Downham Market; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Company Car

Pension

31 days holiday plus birthday day

Volunteer time off

Health & well-being benefits

Job summary

Anglian is seeking a Field Manager to lead installation teams across Norwich and Bar Hill depots, ensuring quality and timely completion of projects while delivering an outstanding customer experience.

The role involves supervising self-employed installers, supporting skill development, and maintaining rigorous health and safety standards in a hands-on field environment.

Qualifications

• Experience with installation processes and best practices.
• Strong on-site presence with excellent interpersonal skills.
• Experience managing self-employed trades and knowledge of H&S in the workplace.

Responsibilities

• Deliver an exceptional customer experience in line with Anglian standards.
• Monitor 6-7 self-employed installation teams to ensure timely, quality work.
• Provide support to installation teams to develop skills and performance.
• Handle customer installation queries or issues professionally and promptly.
• Ensure installations comply with health and safety standards.

Skills

Installation management

People leadership

Customer service focus

Self-employed teams supervision

Job description

Kick-start a New Career This Autumn with Anglian

New season. New challenge. New opportunity.

Autumn is the perfect time for a fresh start, and we are looking for motivated, customer-focused Field Managers to join our teams at our Norwich and Bar Hill depots.

If you have installation experience, enjoy leading people and take pride in delivering exceptional customer service, this is your opportunity to make a real impact with one of the UK's leading home improvement companies.

About Us

At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting business.

The Role

As a Field Manager, you will be at the heart of our daily operations. Working in the field, you will lead and organise our self-employed Installation teams, inspect completed works and help ensure every installation meets Anglian's quality standards.

You will play a key role in delivering a first-class customer experience, supporting installers to perform at their best while ensuring installations are completed safely, efficiently and within agreed timescales. Every day brings a different challenge, making this a rewarding opportunity for someone who enjoys being out in the field and making things happen.

Key Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards.
• Monitor 6-7 self-employed installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner.
• Ensure that installations are completed in line with H&S standards.

What We're Looking For

• Knowledge of installation processes and best practices.
• Good on-site presence and interpersonal skills, with confidence speaking to customers.
• Previous experience of managing self-employed trades plus a strong understanding of H&S practice in the workplace.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver's licence to travel as required within the region.

Why Join Us?

• Competitive salary
• Pension
• Company Car
• 31 days holiday, including Bank Holidays and increasing to 33 days with service within 2 years.
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health and well-being benefits, including access to in-house occupational health and well-being resources, discounted gym memberships, employee assistance programme and mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks and discounts on most major high street retailers, including food shopping, days out, cinema, theatre, dining and mobile phones
• Salary sacrifice benefits, including pension, cycle to work, electric car purchase and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources, including flexible pay and competitive savings and borrowing products
• Employee recognition schemes

Ready for a fresh start?