Field Operations Engineer — Communications & Defence

Orion Electrotech; Towcester; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Bonus 3-6%

Pension 4%/6%

Life cover

Private healthcare

Annual leave

Flexible working

Travel card

Job summary

Orion Electrotech in the United Kingdom is seeking a Customer Support Engineer to provide frontline technical support across a range of customers and projects. The role requires clear communication and the ability to apply technical knowledge to real-world scenarios on time.

You will lead with strong customer focus, coordinate cross-functional teams and external contractors, and contribute to service delivery while travelling to customer sites as needed.

Qualifications

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building

Responsibilities

• Provide support to a wide range of customers and projects.
• Coordinate cross-functional teams and external contractors.
• Tailor technical explanations for diverse audiences.
• Drive proactive service delivery and relationship building.

Skills

Ops management

Customer contracts

Cross-functional leadership

Downlink comms

Stakeholder comms

Job description

Orion Electrotech in the United Kingdom is seeking a Customer Support Engineer to provide frontline technical support across a range of customers and projects. The role requires clear communication and the ability to apply technical knowledge to real-world scenarios on time.

You will lead with strong customer focus, coordinate cross-functional teams and external contractors, and contribute to service delivery while travelling to customer sites as needed.