Customer Support Engineer

Orion Electrotech; Towcester; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Bonus 3-6%

Pension 4%/6%

Life cover

Private healthcare

Annual leave

Flexible working

Travel card

Job summary

Orion Electrotech in the United Kingdom is seeking a Customer Support Engineer to provide frontline technical support across a range of customers and projects. The role requires clear communication and the ability to apply technical knowledge to real-world scenarios on time.

You will lead with strong customer focus, coordinate cross-functional teams and external contractors, and contribute to service delivery while travelling to customer sites as needed.

Qualifications

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building

Responsibilities

• Provide support to a wide range of customers and projects.
• Coordinate cross-functional teams and external contractors.
• Tailor technical explanations for diverse audiences.
• Drive proactive service delivery and relationship building.

Skills

Ops management

Customer contracts

Cross-functional leadership

Downlink comms

Stakeholder comms

Job description

My client was founded in 1988 and is a world leader in delivering cutting-edge solutions in defence and communications. The key to their success is designing all products in-house, emphasizing long-term reliability and quality control.

As the Customer Support Engineer, you are responsible for providing support to a wide range of customers and projects to meet the company’s business objectives. As this is a customer-facing role, it will require a good communicator who can apply their skills to completing the task on time.

What we would like from the Customer Support Engineer:

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building

What we offer the Customer Support Engineer:

• Salary up to £55,000 doe
• 3% to 6% Annual Bonus
• Company Pension is 4% employee and 6% employer
• Lifecover and Death in Service
• Private Healthcare
• Competitive annual leave
• Flexible working when not travelling (approximately 70% of the role is site-based, supporting customer operations across various locations; the remaining 30% is split between office-based work and remote working
• Company credit card when travelling

INDENG