Customer Support Engineer

Orion Electrotech Sales; Towcester; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Annual bonus 3–6%

Job summary

Orion Electrotech Sales is seeking a Customer Support Engineer to support operations across multiple locations. The role is primarily site-based with some office and remote work.

You will lead technical support and coordinate projects, focusing on downlink systems, contractor liaison, and ensuring high service quality. Competitive salary up to £55,000, plus bonus and benefits.

Qualifications

• Proven experience managing technical operations and customer-facing contracts.
• Strong leadership and project management skills coordinating cross-functional teams.
• Deep understanding of downlink communication systems and field operations.
• Ability to tailor technical explanations for diverse audiences.
• Customer-focused mindset with proactive service delivery.

Responsibilities

• Provide support to customers and projects to meet business objectives.
• Communicate effectively with customers and stakeholders in a customer-facing role.
• Apply our skills to complete tasks on time.
• Coordinate technical operations, customer-facing contracts, and cross-functional activities.

Skills

Operations leadership

Contract management

Project management

Stakeholder communication

Job description

Salary: £55,000 - 55,000 per year

Requirements

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building

Responsibilities

• Provide support to a wide range of customers and projects to help us meet our business objectives
• Communicate effectively with customers and stakeholders in a customer-facing role
• Apply our skills to complete tasks on time
• Coordinate technical operations, customer-facing contracts, and cross-functional activities as needed

Technologies

• Support

More

We were founded in 1988 and are a world leader in delivering cutting-edge solutions in defence and communications. We design all products in-house, with a strong focus on long-term reliability and quality control. This Customer Support Engineer role is mainly site-based, supporting customer operations across various locations, with the remaining time split between office-based and remote working. We offer a salary of up to £55,000 doe, a 3% to 6% annual bonus, a company pension, life cover and death in service, private healthcare, competitive annual leave, flexible working when not travelling, and a company credit card when travelling.