B2B Dispatch & Customer Experience Planner

Alloy Enterprises; Manchester; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Salary

Flexible Leave Entitlement

Leave Purchase Scheme

Pension & Life Assurance

Employee Discounts

Career Development

Onsite Parking

Dress Down Fridays

Job summary

Johnson Controls is seeking a B2B Dispatcher to coordinate field engineers, ensuring timely service delivery for customers. You will dispatch based on location and skills, manage scheduling, and provide regular updates while building strong internal relationships.

The role requires experience in customer service, strong planning, and proficient use of dispatching software. Onsite parking is provided, with opportunities for career development and employee benefits.

Qualifications

• Previous experience in customer service or contact centre roles.
• Strong planning, time management, and organizational skills.

Responsibilities

• Dispatch engineers using software, prioritizing jobs based on needs and urgency.
• Reallocate tasks and collaborate with engineers and management to resolve issues.
• Communicate with customers, managing expectations and resolving conflicts.
• Build strong relationships with customers, providing solutions and feedback for improvement.
• Track job progress to ensure timely completion and adherence to service standards.

Skills

Customer service

Planning

Time management

Communication

Conflict resolution

Multi-system use

Tools

Dispatching software

Job description

Johnson Controls is seeking a B2B Dispatcher to coordinate field engineers, ensuring timely service delivery for customers. You will dispatch based on location and skills, manage scheduling, and provide regular updates while building strong internal relationships.

The role requires experience in customer service, strong planning, and proficient use of dispatching software. Onsite parking is provided, with opportunities for career development and employee benefits.