Field Network Engineer

Comms-Care UK; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

AXA Health Insurance

Dental Plan Options

Birthday day off

Employee Referral Bonus

Employee discounts

Wellness room

Career development & training

Modern offices

Job summary

Comms-care is seeking a Field Network Engineer to join our Technical Services team across the South East region. The role combines field-based installation, remote support and on-site troubleshooting to keep customers connected and systems operational.

You will work with Cisco/Draytek/Aruba networks, perform hardware fault fixes, site surveys and implementation tasks, and participate in on-call rotation. A UK driving licence and region residency are essential.

Qualifications

• Experience with Cisco/Draytek/Zyxel/Netgear routers.
• Experience with Cisco/Aruba/HP switches.
• 1st/2nd line Server/PC hardware break-fix.
• Strong communication and customer service skills.
• Experience providing network and PC/Server field engineering services to high-profile customers.
• Flexible approach and willing to go the extra mile.

Responsibilities

• Provide technical support on-site and remotely within the Technical Services team.
• Install and support network devices, PCs and servers for customers.
• Perform remote and on-site troubleshooting.
• Pre-stage router and switch installations per documentation.
• Coordinate adds, moves & changes, rollouts, and project installs.
• Conduct site surveys and document findings for projects.
• Deliver post-sales support and visit sites to swap non-functional equipment.

Skills

Router experience

Cisco routers

Aruba switches

HP switches

Server/PC hardware support

Customer service skills

Field engineering

Flexible work

Job description

Field Network Engineer

Location: South East (London and surrounding areas), a full UK driving licence and residence within the advertised region are essential.

Salary: salary dependent on experience, plus company car, fuel card, paid overtime and on-call and expenses covered.

Due to continued growth, Comms-care is looking for a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support, helping customers resolve hardware and networking issues and return systems to service quickly and effectively.

Responsibilities

• Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.
• Installing and supporting network devices, PCs and Servers for our customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
• Project based site survey and documentation.
• Post-Sales support.
• Site visits to assess and swap non-functional equipment.

There will also be an On Call requirement of not more than 1 week in 3.

Requirements

• Experience using Cisco, Draytek, Zyxel, Netgear routers.
• Experienced in Cisco, Aruba and HP switches.
• 1st/ 2nd line Server/PC hardware break fix support.
• Strong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearly to customers.
• Experience providing network and PC/ Server field engineering services to high profile customers.
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expert.

Benefits

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

About Ingram Micro Group

We Are Ingram Micro Group Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience.

We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.