IT Field Engineer

Platinum Recruitment Consultancy; Wimborne Minster; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Car allowance

23 days holiday

Job summary

Platinum Recruitment Consultancy is seeking an IT Field Engineer for Wimborne. The role involves installing IT and telecoms solutions, onboarding customers onto managed services, and providing remote and on-site technical support across a hybrid work model.

Ideal candidates have strong networking, infrastructure and customer-facing support experience, with a valid UK driving licence. Opportunity for progression within a permanent role.

Qualifications

• Experienced IT Field Engineer with strong networking, infrastructure & customer-facing technical support experience.

Responsibilities

• Installing IT & Telecoms solutions
• Onboarding customers onto managed support services
• Providing remote & on-site technical support
• Planning & managing installation projects
• Supporting customers & sales teams with solution design & recommendations
• Updating project & service tickets through CRM systems
• Identifying potential sales opportunities through technical operations

Skills

Networking

Infrastructure

Customer-facing support

Troubleshooting

IT knowledge

Tools

CRM systems

Microsoft Server

VMware/Hyper-V

Job description

IT Field Engineer - Wimborne

Up to £35,000 + Car Allowance | Permanent | Career Progression

Why apply / What's in it for you?

• You’ll receive a salary of up to £35,000 depending on experience
• You’ll benefit from a car allowance
• You’ll receive 23 days’ holiday + bank holidays, rising to 25 days after 2 years
• You’ll enjoy a varied hybrid role between customer sites & the office
• You’ll join a busy, established team supporting 700+ active customers
• You’ll work for a business with an excellent reputation built over 30 years
• You’ll have genuine opportunities to progress within a permanent position

Key Responsibilities

• Installing IT & Telecoms solutions
• Onboarding customers onto managed support services
• Providing remote & on-site technical support
• Planning & managing installation projectsSupporting customers & sales teams with solution design & recommendations
• Updating project & service tickets through CRM systems
• Identifying potential sales opportunities through technical operations

What we're looking for

We're looking for an experienced IT Field Engineer with strong networking, infrastructure & customer-facing technical support experience.

A valid UK driving licence is essential for this position.

Ideally, you'll have experience with:

• Configuring routers, switches & firewalls
• Wi-Fi installation & troubleshooting
• Cloud telephony & VOIP solutions
• LAN infrastructure, including testing, terminating & design
• CRM & ticketing systems
• Microsoft cloud & Microsoft Server environments
• IT networking, including CCNA, Fortigate or Netgear
• VMWare Solutions & Hyper-V
• PC/laptop builds, fault diagnosis & rectification
• Antivirus & anti-spam implementation
• Router & firewall configuration

Job Number │ BS0210/INDCOMMERCIAL

Location │ Wimborne

Role │ IT Field Engineer