Field Network Engineer

ingrammicro; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Plan

Birthday day off

Employee Referral Bonus

Employee discounts

Wellness perks

Modern offices

Job summary

Ingram Micro is seeking a Field Network Engineer to join our Technical Services team in the UK. The role blends field-based and remote support, resolving hardware and networking issues and returning systems to service quickly.

Applicants should have a strong troubleshooting mindset and communication skills, with experience handling onsite network device and PC/Server installations. Training and development are provided, with a clear path for progression.

Qualifications

• Experience enabling onsite and remote technical support for customers.
• Experience performing 1st/2nd line Server/PC hardware break fix.
• Experience installing and supporting network devices, PCs and servers.

Responsibilities

• Provide technical support to customers onsite and remotely as part of the Technical Services team.
• Install and support network devices, PCs and servers for customers.
• Perform remote and onsite troubleshooting to restore systems.
• Pre-stage routers and switches according to documentation.
• Facilitate customer adds, moves & changes and project-based installs.
• Conduct site surveys and document findings for projects.
• Deliver post-sales support and site visits for equipment replacement.
• On-call requirement of not more than 1 week in 3.

Skills

Strong communication

Customer service

Troubleshooting

Flexible attitude

Tools

Cisco routers

Draytek routers

Zyxel routers

Netgear routers

Aruba switches

HP switches

Job description

Field Network Engineer

Location: South East (London and surrounding areas), a full UK driving licence and residence within the advertised region are essential.

Salary: salary dependent on experience, plus company car, fuel card, paid overtime and on-call and expenses covered.

Due to continued growth, Comms-care is looking for a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support, helping customers resolve hardware and networking issues and return systems to service quickly and effectively.

Whilst experience with networking technologies is advantageous, we're equally interested in candidates with transferable technical skills, a strong aptitude for troubleshooting, and a desire to develop their career. Full training and ongoing development will be provided.

What your role as a Field Network Engineer will involve

• Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.
• Installing and supporting network devices, PCs and Servers for our customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
• Project based site survey and documentation.
• Post-Sales support.
• Site visits to assess and swap non-functional equipment.
• There will also be an On Call requirement of not more than 1 week in 3.

To set you up for success, we are looking for the following skills and experience

• Experience using Cisco, Draytek, Zyxel, Netgear routers.
• Experienced in Cisco, Aruba and HP switches.
• 1st/ 2nd line Server/PC hardware break fix support.
• Strong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearly to customers.
• Experience providing network and PC/ Server field engineering services to high profile customers.
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expert.

What we offer

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com .