Field Network Engineer: Company Car + On‑Call & Overtime

Ingram Micro, Inc.; Northwich; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

AXA Health Insurance

Dental Plan Options

Birthday day off

Employee Referral Bonus

Wellness room

Modern offices

Job summary

Ingram Micro Group in the United Kingdom is seeking a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support to resolve hardware and networking issues and return systems to service quickly and effectively.

While networking experience is advantageous, we welcome candidates with transferable technical skills and a strong troubleshooting mindset. Full training and ongoing development will be provided.

Qualifications

• Experience using Cisco, Draytek, Zyxel, Netgear routers and Aruba/HP switches.
• 1st/2nd line Server/PC hardware break fix support.
• Strong communication and customer service skills to explain technical issues clearly.

Responsibilities

• Installing and supporting network devices, PCs and Servers for our customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitating customer adds, moves & changes, rollouts and other project installs.
• Project-based site survey and documentation.
• Post-Sales support.
• Site visits to assess and swap non-functional equipment.
• On Call: not more than 1 week in 3.

Skills

Cisco routers

Draytek routers

Zyxel routers

Netgear routers

Aruba switches

HP switches

Server repair

Customer service

Field engineering

Job description

Ingram Micro Group in the United Kingdom is seeking a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support to resolve hardware and networking issues and return systems to service quickly and effectively.

While networking experience is advantageous, we welcome candidates with transferable technical skills and a strong troubleshooting mindset. Full training and ongoing development will be provided.