Field IT Technician: Onsite POS & Hardware Pro

Foodhub; Hempstalls; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

33 days holiday incl BH

Car & fuel allowance

Cycle to Work Scheme

Wellness Scheme

Employee Assistance Programme

discounted health screening

Job summary

Foodhub is seeking an experienced Field IT Support Engineer to diagnose and resolve issues at customer sites across the UK. You will install and maintain EPOS hardware, troubleshoot across hardware/software, and deliver on-site training to ensure optimal operation of Foodhub systems.

The role requires 2+ years in field IT support, experience with POS/EPOS, and the ability to travel extensively. A driving licence and excellent communication skills are essential.

Qualifications

• Minimum 2 years' experience in a field-based IT support role.
• Minimum 1 year working with POS/EPOS systems.
• Solid troubleshooting across hardware, software, networking, and connectivity.
• Strong customer service and communication skills.
• Confident working independently in a field-based environment.
• Good organisational and time-management skills.
• Willingness to travel extensively across the region.

Responsibilities

• Travel to customer sites to diagnose and resolve technical issues
• Respond to escalations from the Contact Centre and internal teams
• Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals
• Troubleshoot software, hardware, networking, and connectivity issues, with support from remote technical teams where required
• Restore customer systems quickly to minimise operational downtime
• Deliver on-site training to customers on the effective use of Foodhub's hardware and software
• Conduct proactive maintenance visits and equipment health checks for VIP customers
• Record service activities accurately and report recurring issues, trends, and improvement opportunities
• Collaborate with the Technical Support, Product, and Field Operations teams to ensure timely resolution
• Provide out-of-hours support for VIP customers on a rota basis when required

Skills

Field IT support

POS/EPOS systems

Troubleshooting

Customer service

Driving licence

Tools

EPOS hardware

Job description

Foodhub is seeking an experienced Field IT Support Engineer to diagnose and resolve issues at customer sites across the UK. You will install and maintain EPOS hardware, troubleshoot across hardware/software, and deliver on-site training to ensure optimal operation of Foodhub systems.

The role requires 2+ years in field IT support, experience with POS/EPOS, and the ability to travel extensively. A driving licence and excellent communication skills are essential.